Assistant General Manager - Nordic Spa Operations Leader

Pomeroy Lodging; Calgary; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Health plan

On-the-job training

Wellness privileges

Experience discounts

Marriott travel discounts

Pomeroy Stay Travel Program

Learning and development opportunities

Job summary

Yora Kananaskis Nordic Spa in Kananaskis, Alberta, is seeking an Assistant General Manager to lead daily operations and ensure a Seamless Experience for guests. You will work with the General Manager to coordinate departments, maintain service standards, and balance guest satisfaction with business performance.

This role offers visible leadership, staff development, and accountability for operating budgets and guest journeys, with a focus on calm, inclusive hospitality in a wellness-focused

Qualifications

• Minimum 3–5 years of progressive management experience in hospitality, wellness, resorts, or related guest-service environment.
• Demonstrated ability to coach and develop department leaders.
• Strong guest experience focus and service standards.
• Experience managing labour costs and budgets.

Responsibilities

• Create a seamless guest journey across departments.
• Lead daily spa operations and staffing based on guest volumes.
• Coach and develop high-performing teams.
• Support General Manager with budgets and performance indicators.

Skills

Guest experience

Operations leadership

Staff development

Communication

Problem solving

Tools

POS systems

Job description

Yora Kananaskis Nordic Spa in Kananaskis, Alberta, is seeking an Assistant General Manager to lead daily operations and ensure a Seamless Experience for guests. You will work with the General Manager to coordinate departments, maintain service standards, and balance guest satisfaction with business performance.

This role offers visible leadership, staff development, and accountability for operating budgets and guest journeys, with a focus on calm, inclusive hospitality in a wellness-focused