Guest Experience Concierge

Naturally-Pacific-Resort; Campbell River; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Training & development

EAP

Employee discounts

Pension eligibility

Accommodations available

Competitive wages

Job summary

Naturally Pacific Resort in Campbell River, BC, is seeking a friendly Hotel Concierge to enhance guests' stays with personalized recommendations, reservations, and attentive service. You will coordinate dining, transportation, spa bookings, and activities, while keeping local knowledge current and ensuring smooth interdepartmental communication.

Greet guests warmly, address inquiries, and anticipate guest needs to exceed expectations.

Qualifications

• High school diploma or equivalent; college degree or relevant certification preferred.
• Previous hospitality or customer service experience, ideally in concierge.
• Strong knowledge of local attractions, dining options and activities.
• Excellent communication, interpersonal and organizational skills.
• Ability to multitask and remain calm under pressure.
• Proficiency with hotel booking systems, reservation software and office tools.

Responsibilities

• Greet and welcome guests with a friendly, professional first impression.
• Offer personalized recommendations on local attractions, dining, shopping, entertainment and activities.
• Assist guests with reservations and bookings for restaurants, transport, events, tours and activities.
• Coordinate spa appointments, excursions and special experiences per guest needs.
• Confirm and follow up on bookings to ensure accuracy.
• Address and resolve guest inquiries or concerns promptly, ensuring satisfaction.
• Communicate with front desk, housekeeping, restaurant and other departments to meet guest needs.
• Provide coverage for Night Audit shifts when required.

Skills

Hospitality

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

Office tools

Education

High school diploma

College degree or certification preferred

Tools

Hotel booking systems

Reservation software

Microsoft Office

Job description

Naturally Pacific Resort in Campbell River, BC, is seeking a friendly Hotel Concierge to enhance guests' stays with personalized recommendations, reservations, and attentive service. You will coordinate dining, transportation, spa bookings, and activities, while keeping local knowledge current and ensuring smooth interdepartmental communication.

Greet guests warmly, address inquiries, and anticipate guest needs to exceed expectations.