Guest Experience Ambassador

COMPASS GROUP CANADA; Canada; Hybrid; CAD 48,000 - 52,000; Full time

Job summary

COMPASS GROUP CANADA seeks a Guest Experience Ambassador to establish a warm, welcoming, and professional atmosphere for clients, executives, and staff. As the first friendly face our guests encounter, Guest Service Ambassadors are often stationed in public spaces and reception desks/lobbies.

From directing guests to their meetings to providing ongoing assistance; they ensure a comfortable and professional visit. This role is expected to be on-site five days a week.

Qualifications

• Two to three years in a client service / reception position within a hospitality or corporate environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology and equipment.

Responsibilities

• Provide high-level internal and external customer support.
• Greet employees and visitors, welcome visitors with a smile, and assist with registering visitors.
• Assist in making space reservations using an online tool and escort guests throughout the office.
• Manage and support functions in EMS – OMC Reservations Tool and the shared mailbox on site.
• Maintain cleanliness of all office space including open work areas, conference rooms, lobby and kitchen.
• Coordinate and arrange basic office equipment repairs and maintenance by submitting facilities tickets.

Skills

Customer service

Reception

Communication

Office technology

Tools

EMS – OMC Reservations Tool

Job description

The salary range for this position is $48,000 - $52,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

The Guest Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members. As the first friendly face our guests encounter, Guest Service Ambassadors are often stationed in public spaces and reception desks/lobbies. From directing guests to their meetings to providing ongoing assistance; they ensure a comfortable and professional visit. This role is expected to be on-site five days a week.

If you were to come on board as our Guest Experience Ambassador,we’d ask you to do the following for us:

• Provide high-level internal and external customer support.
• Greet employees and visitors, welcome visitors with a smile, and maintain eye contact through the entire interaction. Assisting with registering visitors with the building and internal platform.
• Assist in making space reservations using an online tool and escorting guests throughout the office.
• Manage and support all functions in EMS – OMC Reservations Tool
• Responsible for the shared mailbox on site.
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
• Manage the access process for visitors according to workplace standards.
• Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen.
• Restock offices, conference rooms, kitchen, and pantry supplies.
• Prepare and maintain conference rooms for executive and client meetings, align all furniture to quality assurance requirements.
• Provide general travel support (arranging transportation, providing directions, etc.)
• Coordinate and arrange basic office equipment repairs and maintenance by inputting facilities tickets.
• Carry out instructions for security, fire, health and safety guidelines.
• Provide first-line support for basic office technology.
• General administrative support.
• Interface with vendors (catering, AV, etc.) to provide seamless customer support.
• Respond to inquiries and anticipate customer needs.
• Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
• Maintain a strong awareness of business activity and communicate all updates with your team members.
• Communicate and interact effectively with all other departments.
• Conduct opening and closing walkthroughs when business requires.
• Performs daily quality assurance checks for pantry and conference rooms.
• Other duties as assigned.

Think you have what it takes to be our Guest Experience Ambassador, ? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the GSA role.
• The ability to work under pressure, prioritizing tasks, and juggling many tasks simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical, and committed to maintaining a high degree of confidentiality.
• A consistent professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
• Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.