GTM Program Manager

Dropbox; Canada; On-site; CAD 104,000 - 140,000; Full time

Job summary

Dropbox Canada is seeking a GTM Program Manager who will translate revenue-driving strategies into scalable operational execution. You will lead cross-functional planning, define requirements, align stakeholders, and drive delivery with business and technical partners across the customer lifecycle.

You will measure results against objectives and ensure operational readiness to support growth and improve the customer and seller experience.

Qualifications

• At least 3 years of overall professional experience.
• 3+ years in Product Operations, Revenue Operations, Sales Operations or related GTM roles.
• Experience in a B2B SaaS or subscription business with multiple products or segments.
• Translate ambiguous business needs into clear requirements, workflows, and criteria.
• Partner with technical and business teams to evaluate solutions and tradeoffs.
• Identify root causes, use data to assess outcomes, and scale improvements.
• Demonstrate strong systems thinking across the commercial lifecycle.

Responsibilities

• Translate strategy into execution across GTM systems, processes, and rules.
• Define business requirements, document needs, and establish success criteria.
• Lead cross-functional delivery from discovery through implementation.
• Drive solution development with business and technical teams.
• Align stakeholders, priorities, and ownership decisions.
• Ensure operational readiness with testing, docs, and change management.
• Measure outcomes and improve revenue and customer/seller experience.

Skills

Cross-functional GTM

B2B SaaS

Requirements translation

Data-informed decisions

Systems thinking

Stakeholder alignment

Root-cause analysis

Tools

Salesforce

CPQ

Billing systems

Job description

Role Description

As a GTM Program Manager focused on the GTM organization, you will turn revenue-driving strategies into operational execution. You will play a crucial role in translating business priorities into the systems, processes, and business rules needed to bring new commercial initiatives to life and scale existing motions. You will lead cross-functional planning, define business requirements, align stakeholders, and drive delivery with business and technical partners. Your work will connect teams across the customer lifecycle, ensure operational readiness, and measure whether implemented solutions achieve their intended business outcomes. You will play a crucial part in helping the organization deliver on its growth strategy. You'll build partnerships across GTM functions and see the direct impact of your work on revenue execution and the customer and seller experience.

Responsibilities

• Translate strategy into execution: Turn revenue-driving strategies into actionable plans across GTM systems, processes, and business rules.
• Define business requirements: Collaborate with stakeholders to understand business needs, document requirements, and establish clear success criteria.
• Lead cross-functional delivery: Manage programs from discovery through implementation, coordinating scope, timelines, dependencies, and accountable owners.
• Drive solution development: Partner with business and technical teams to evaluate options, resolve gaps, and implement scalable solutions.
• Align stakeholders and decisions: Facilitate discussions, clarify tradeoffs, and drive agreement on priorities, ownership, and outstanding decisions.
• Ensure operational readiness: Coordinate testing, documentation, and change management to support successful launches and adoption.
• Measure outcomes and improve: Track results against business objectives, identify operational gaps, and drive improvements to execution and the customer and seller experience.

Requirements

• At least 3 years of overall professional experience.
• 3 + years of experience in Product Operations, Revenue Operations, Sales Operations, Commercial Operations, Business Systems, or another role supporting complex cross-functional GTM initiatives.
• Experience working in a B2B SaaS or subscription-based business with multiple products, customer segments, or routes to market.
• Ability to translate ambiguous business needs into clear requirements, process workflows, and measurable success criteria.
• Experience partnering with technical and business teams to evaluate solutions, assess tradeoffs, and validate that changes meet business needs.
• Ability to identify root causes, use data to assess outcomes, and implement practical improvements that scale.
• Strong systems thinking, with the ability to understand how a change in one part of the commercial lifecycle can affect downstream processes, systems, data, and customer experiences.

Preferred Qualifications

• Experience with Salesforce, CPQ, billing, commerce, provisioning, entitlement, or other systems supporting the quote-to-cash/customer lifecycle.
• Understanding of the customer lifecycle and how systems, processes, data, and business rules support commercial execution.
• Familiarity with automation and AI capabilities that can simplify requirements gathering, dependency management, testing, and operational readiness.

Durable Skills

AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

• Awareness: U nderstand yourself and others .
• Judgment: E valuat e information and mak e decisions in complex situations .
• Adaptability: L earn, adjust, and stay effective through change .
• Connection: C ommunicat e , collaborat e , and build trust .

To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.

Compensation

Canada Pay Range $103,700 - $140,300 CAD