Groups Sales Agent, WestJet Vacations

Sunwing Vacations Group; Toronto; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading travel company is seeking a passionate Group Sales Agent for its Toronto office. This role is essential in providing excellent customer service while generating new sales by quoting group travel packages and assisting travel agents. The ideal candidate will possess strong communication and administration skills and a commitment to customer satisfaction.

Benefits

Growth opportunities

Free Parking

Open concept workspace

Fresh Café with subsidized meals

Qualifications

• Minimum 1 year experience in telephone sales or customer service.
• TICO Certification required.
• Excellent administration skills and PC skills needed.

Responsibilities

• Respond to inbound calls on the Groups Queue line.
• Generate new sales by quoting group travel packages.
• Assist with product inquiries and manage booking updates.

Skills

Customer service

Communication

Multitasking

Education

Post-secondary travel related education

Tools

MS Office

Excel

PPT

TTS

Sabre

Job description

Job Description

Posted Friday, June 6, 2025 at 4:00 a.m.

About Us:

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

About Us:

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity:

Are you searching for a fun, passionate, travel loving team? – Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Group Sales Agent supporting our WestJet Vacations brand to join us in making vacation dreams come true. As a Group Sales Agent, you’ll be the first point of contact for travel agents, delivering exceptional service and building customer loyalty. You’ll be responsible for generating new sales by accurately quoting group travel packages, offering product recommendations, and sharing promotional information—all within set deadlines. The position reports to the Director, Group Sales, and will be located in Toronto, ON.

What You’ll Do:

• Respond promptly and professionally to inbound calls on the Groups Queue line.
• Identify customer needs, offer solutions, and escalate issues when necessary.
• Assist with product/service inquiries and manage booking system updates.
• Meet call performance KPIs (e.g., call volume, hold time, handling time).
• Accurately cost and issue group quotes using provided tools and guidelines.
• Return quotes within 24–48 hours and request additional info as needed.
• Prioritize quotes to improve conversion rates and maintain KPI targets.
• Refer custom excursion requests to the Sunwing Experiences team.
• Attend all assigned training sessions and complete SmarterU courses.
• Stay current on product knowledge, promotions, policies, and procedures.
• Organize and maintain quick-reference materials for efficiency.
• Other duties as assigned.

What You’ll Need:

• Minimum 1 year of experience in telephone sales, customer service, or a related field.
• Post-secondary travel related education an asset.
• Must possess excellent administration skills and PC Skills (MS Office, Excel, PPT, etc.).
• Excellent customer service and communication abilities and enjoys working directly with customers.
• TICO Certification required.
• Experience with TTS and Sabre is an asset.
• Must be very organized, with a strong ability to multitask and work well under pressure while maintaining professional communications in all settings.

What We Offer:

• Growth opportunities
• Free Parking
• Open concept, collaborative workspace
• Fresh Café with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives

We thank all who apply however only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to thisposition,please [e-mail]

We thank all who apply however only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC;we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered withWhite Ribbonto help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions.Total wellbeing -Our approach is for holistic opportunities to help employeesBe EPIC and Be Well. Learning and development -Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [e-mail]