Group Reservations Coordinator

Marriott-International; Whistler Village; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Team-spirited coworkers

Learning & development opportunities

Rewards program

Staff accommodation

Discounted hotel stays (Explore)

Complimentary staff meals

Wellness package up to $2000/yr

Job summary

Marriott International in Whistler, BC is seeking a Groups Reservations Coordinator to support the events team with wedding and banqueting functions and all group events. You will assist Reservations Agents and the Owner relations Manager as needed.

Responsibilities include handling reservations, deposits, up-selling revenue management techniques, and liaising with conference services and sales teams. A team-oriented, detail-minded professional will thrive here.

Qualifications

• Strong organization and planning skills.
• Detail oriented with a focus on accuracy.
• Experience in a customer service role.

Responsibilities

• Handle incoming calls, reservations, inquiries and convey property information.
• Process deposits and commission requests.
• Support revenue strategies and up-selling initiatives.
• Manage group room and function diary inventory.
• Coordinate with conference services, sales and conveners.

Skills

Organization

Detail-oriented

MS Office

Phone sales

Multi-tasking

Whistler knowledge

Customer service

Communication

Lightspeed

Tools

MS Office

Lightspeed

Job description

At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westi n.

• Full time/Permanent
• Start date: Early December

The Impact You’ll Make:

Our Quality Keepers know that the countless small details end up making a big impression on our customers. It’s their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company.

The Groups Reservations Coordinator is responsible to support the events team in handling all wedding and banqueting functions and all group related events. They also assist the Reservations Agents and Owner relations Manager when needed.

The Wellness You Deserve:

We’ll support you in and out of the workplace by offering:

• Team-spirited coworkers & encouraging management
• Learning and development opportunities
• Reward and Recognition Programs
• Staff Accommodation (based on availability)
• Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
• Complimentary Staff Meal
• Summer & Winter Wellness Package up to $2000/yr

What we are looking for:

• A warm, people-oriented demeanor
• A team-first attitude
• High attention to detail and a drive to get things done

Position Requirements:

• Handle incoming calls, make reservations, respond to inquiries and communicate property information about room types, location, deposits / hotel cancellations policies and marketing initiatives.
• Request deposit payments and handle commission demands
• Support revenue management strategies employed by utilizing up-selling techniques effectively
• Manage group room and function diary inventory
• Liaise with conference services, sales and conveners in a timely, efficient and friendly manner.
• Produce group pick up and cut off reports
• Process booking information
• Monitor blocked space
• All other duties as assigned

Skills & Experience:

• Strong organization and planning skills
• Detail oriented
• Strong working knowledge of MS Office applications – Word, Excel, PowerPoint
• Pleasant telephone manner with the ability to be persuasive with telephone sales skills
• Ability to multi task and prioritize in a busy environment
• Preferred detailed knowledge of Whistler area and available services
• Previous experience in a customer service role
• Must be able to build and maintain credibility and relationships with customers (internal and external)
• Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
• Lightspeed experience is an asset

General Requirements:

• Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task
• Ability to provide a satisfactory criminal record check

Health & Safety:

Health & Safety is at our core!

• Safety orientations to ensure you feel safe at work
• Proud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.
• Monthly safety committee meetings

You're welcome here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.