Group & Programs Manager

Aviva; Markham; Hybrid; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Retirement plan

Share plan

Health benefits

Wellness programs

Volunteer opportunities

Hybrid work

Career development

Education support

Vacation days

Job summary

Aviva Canada is seeking a dynamic Group & Programs Manager to lead sales performance, strengthen partner relationships, and drive strategic initiatives across Group and Specialty Programs. You will own the portfolio, collaborate with Sales teams, and deliver innovative solutions to accelerate growth and mutual success.

The role requires 5+ years in P&C insurance, strong communication, and advanced PowerPoint/Excel and Salesforce skills.

Qualifications

• 5+ years of experience in property and casualty insurance, including sales and servicing.
• Experience in P&C Sales and Service is an asset.
• P&C Underwriting experience is an asset.
• Strong communication and presentation skills.
• Advanced MS Excel/PowerPoint and Salesforce proficiency.
• Analytical, decisive and fast-moving with a team mindset.

Responsibilities

• Lead sales performance and portfolio management for Group and Programs.
• Develop and monitor sales plans and growth targets with partners.
• Build and strengthen Group and Program relationships and address escalations.
• Partner on strategic planning and BAU deliverables for growth and customer experience.

Skills

Communication skills

Presentation skills

Negotiation

Strategic thinking

Relationship management

Networking

Business acumen

Team collaboration

Education

College/University degree in related field

CIP/FCIP/ACIP designation preferred

Tools

PowerPoint

Excel

Salesforce

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada , we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

We’re looking for a dynamic and strategic Group & Programs Manager to join our team and play a pivotal role in driving the success of one of Aviva’s largest global partnerships. In this high‑impact role, you will lead sales performance, strengthen key partner relationships, and champion strategic initiatives that fuel profitable growth across Group and Specialty Programs. If you thrive in a fast‑paced environment, excel at building strong partnerships, and are motivated by the opportunity to shape the future of a major distribution channel, this is the perfect opportunity to make your mark.

What you’ll do:

Sales and Revenue Growth

• Lead ongoing performance management for sales and portfolio, serving as the partnership owner for Group and Programs Portfolios
• Deliver and monitor sales plans and growth targets for Group and assigned Programs.
• Collaborate with Sales Teams to identify and unlock new business development opportunities that drive growth and retention.

Account and Relationship Management

• Act as the primary point of contact for all Group and Program relationships.
• Proactively prevent and reduce escalations through root cause analysis and continuous process improvements.
• Work alongside our Partner to deliver innovative solutions to address business challenges, strengthening the partnership and driving mutual success.

Strategic Initiatives and Planning

• Support the development, planning, and execution of Group and Programs strategic plans and BAU deliverables, with a focus on sales growth, volume expansion, and enhanced customer experience through clear value propositions.
• Partner with Digital Quote & Buy and Service teams to ensure continuous improvement and delivery of digital OKRs, driving increased Group digital sales results.
• Collaborate across internal and external sales and service channels to align Group and Programs value propositions with Partner’s brand and strategic objectives.

What you’ll bring:

• A college, university degree in related fields
• CIP, FCIP, ACIP designation is preferred
• 5+ years related experience within the property and casualty insurance industry, including exposure to sales and servicing environment or relevant account and relationship management experience.
• Experience in P&C Sales and Service role is an asset
• Experience in P&C Underwriting is an asset
• Strong oral and written communication skills and effective presentation techniques
• Advanced Experience with PowerPoint, Excel and Salesforce is preferred
• Strong analytical and decision‑making capabilities
• A high performance, results orientated, great teammate work ethic.
• The ability to get things done effectively at pace
• Excellent relationship skills
• Strong networking capabilities
• Very strong business management (business plans, metrics, understands business drivers) capabilities
• Negotiation skills
• Strategic problem solver

What you’ll get:

• The salary band for this position ranges from $85,000 to $120,000. Please note that individual salary is determined by factors such as job‑related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.