Account Specialist – Warranty and Service Contracts

Aviva Canada; Toronto; Hybrid; CAD 85,000 - 105,000; Full time

Benefits offered by this job

Hybrid work model

Career development opportunities

Health benefits

Retirement savings plan

Vacation package with additional days

Volunteer opportunities

Diversity and inclusion programs

Wellness programs

Job summary

Aviva Canada is seeking a Warranty and Service Contracts Account Specialist to support evaluation, pricing, review, underwriting, and ongoing management of warranty and service contract programs in Canada. Reporting to the Assistant Vice President, this role is ideal for an early-career professional seeking to deepen expertise in risk assessment, pricing, portfolio performance, and business development.

You will collaborate with Sales, Finance, Operations, and external partners, review

Qualifications

• University degree or college diploma.
• 2-4 years of experience in warranty, service contracts, F&I, TPA, underwriting support, pricing analysis, contract analysis, or related disciplines.
• CIP or FCIP designation considered an asset.
• Experience working with dealers, OEMs, brokers, MGAs, or service contract providers is beneficial.
• Strong analytical ability with the capacity to assess information, identify trends, and support business decision-making.
• Proficiency with MS Suite.

Responsibilities

• Review warranty and service contract agreements for completeness, accuracy, and alignment with internal standards.
• Evaluate coverage terms, limits, conditions, exceptions, and risk exposures.
• Identify non-standard risks and assist with referrals and escalations under delegated authority frameworks.
• Assist in underwriting reviews, audits, and renewal assessments for existing business.
• Support the development and maintenance of contract wordings, agreements, and program documentation.
• Build, monitor, and audit warranty and service contract programs.
• Track claims activity, contract utilization, loss trends, and other performance metrics.
• Identify portfolio trends and opportunities for improvement.
• Support quarterly and monthly performance reporting and portfolio reviews.
• Collaborate with Sales, Finance, Operations, and other business units to gather and assess deal information.
• Develop and maintain relationships with brokers, MGAs, administrators, dealers, and service providers.
• Support market presentations, partner meetings, and business development activities.
• Work across business lines to support a multi-line approach and customer experience.
• Maintain accurate and complete file documentation; ensure data integrity across systems and reports.

Skills

Warranty & service contracts

Analytical ability

MS Suite proficiency

Communication skills

Education

University degree or college diploma

Tools

MS Office

Job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.

The Opportunity

Reporting directly to the Assistant Vice President of Warranty and Service Contracts, the Warranty and Service Contracts Account Specialist supports the evaluation, pricing, review, underwriting support, and ongoing management of warranty and service contract programs in Canada. This role is ideal for an early-career professional looking to deepen expertise in risk assessment, programming, pricing, portfolio performance, and business development while working closely with Sales, Finance, Operations, and external partners.

What you'll do

Contract Review, Underwriting & Risk Support

• Assist in reviewing service contract and warranty agreements for completeness, accuracy, and alignment with internal standards.
• Support the evaluation of coverage terms, limits, conditions, exceptions, and risk exposures.
• Identify non-standard risks and assist with referrals and escalations under delegated authority frameworks.
• Assist in underwriting reviews, audits, and renewal assessments for existing business.
• Support the development and maintenance of contract wordings, agreements, and program documentation.

Pricing & Deal Support

• Support pricing analysis for new and renewal business using established guidelines and tools.
• Assist in reviewing deal structures and profitability metrics.
• Prepare financial, pricing, and risk summaries for internal approvals.
• Support business growth initiatives while maintaining profitability objectives.

Program & Portfolio Management

• Build, monitor, and assist in auditing new and existing warranty and service contract programs.
• Track claims activity, contract utilization, loss trends, and other performance metrics.
• Identify portfolio trends, anomalies, and opportunities for improvement.
• Support quarterly and monthly performance reporting and portfolio reviews.

Stakeholder Collaboration & Relationship Management

• Partner with Sales, Finance, Operations, and other business units to gather and assess deal information.
• Develop and maintain strong working relationships with brokers, MGAs, administrators, dealers, and service providers.
• Support market presentations, partner meetings, and business development activities.
• Work collaboratively across business lines to support a multi-line approach and superior customer experience.

Process Improvement & Compliance

• Maintain accurate and complete file documentation in accordance with departmental requirements.
• Ensure data integrity across systems, reports, and program records.
• Support workflow improvements, reporting enhancements, and operational efficiencies.
• Maintain awareness of marketplace changes, insurance trends, and regulatory developments.

What you'll bring

• University degree or college diploma.
• 2-4 years of experience in warranty, service contracts, F&I, TPA, underwriting support, pricing analysis, contract analysis, or related disciplines.
• CIP or FCIP designation considered an asset.
• Experience working with dealers, OEMs, brokers, MGAs, or service contract providers is beneficial.
• Strong analytical ability with the capacity to assess information, identify trends, and support business decision-making.
• Demonstrated commercial awareness and understanding of business and customer impacts.
• Proficiency with MS Suite.

Core Skills & Competencies

• Strong organizational skills and attention to detail
• Ability to manage multiple stakeholders and competing priorities
• Customer-focused mindset
• Excellent written and verbal communication skills
• Collaborative team player who thrives in cross-functional environments
• Comfortable working in a changing environment and with ambiguity
• Learning agility and commitment to continuous professional development

What you'll get

• The salary band for this position ranges from $85,000 to $105,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model .
• Outstanding career development opportunities.
• We'll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees' physical and mental health.

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.