Group Product Manager: Surveillance

GlobalRelay; Vancouver; Hybrid; CAD 145,000 - 170,000; Full time

Job summary

Join a leading tech company as a Group Product Manager focusing on e-Comms Surveillance. In this role, you will leverage AI and innovation to drive product strategy, collaborate with various teams, and deliver exceptional solutions for enterprise clients. With a competitive salary range and a culture that fosters growth, this is an opportunity to make a significant impact.

Benefits

Comprehensive health benefits program

Subsidized meal program

Annual vacation days

Corporate bonuses

RRSP contribution matching program

Qualifications

• 5+ years of senior product management experience in SaaS or compliance tech.
• 8+ years of product management experience with a focus on customer-facing features.
• Experience in Agile development environments.

Responsibilities

• Define product vision, outcomes, and roadmap aligned with organizational strategy.
• Facilitate collaboration with cross-functional teams including data science and engineering.
• Manage full-cycle product processes from strategy to launch.

Skills

Product discovery capabilities

Collaboration skills

Problem-solving skills

Strong verbal and written communication

Education

Bachelor's degree in related field

Job description

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

Global Relay requires a product management leader to drive significant new capabilities for our e-Comms Surveillance product portfolio. The Group Product Manager (GPM) assumes product ownership of several critical experiences and is responsible for managing and evangelizing their product strategy, driving product innovation and excellence within their teams, working with clients and internal business stakeholders to discover, define and develop differentiating customer led products and capabilities.

This role will focus largely on expanding our e-Comms Surveillance product offering; enabling capabilities for compliance teams by unlocking the power of AI and machine learning models. A highly visible role, requiring a seasoned product leader, your success will be determined by your ability to work across a matrix environment, to deine and deliver impactful and value adding capabilities to our enterprise clients.

GPM's are also responsible for leading a number of Technical Product Managers (TPM's), defining the strategic roadmap and representing this to the business. GPM's set the direction for the team and ensure that a culture of personal growth, safety and respect persists.

Your responsibilities:

• Take responsibility for understanding how your product group fits within the wider product line to ensure business value and customer needs are delivered.
• Define the product vision, outcomes and roadmap for their product group in line with the organizational strategy and big-bets.
• Work with your partners within data science, design, engineering, sales, marketing and customer success to discover, define and develop best in class AI enabled product features and experiences.
• Understand and apply new trends and competitive best practices into their product roadmap and requirements to drive market differentiation.
• Communicate the business and customer value of your product roadmap, building consensus across multiple departments.
• Responsible for the full-cycle management of their product group; including assessing the market, creating product strategy, vision and roadmap, planning releases and ensuring successful launch.
• Develop appropriate tracking and reporting to analyze product performance post launch to evaluate future development opportunities.
• Facilitate collaboration and alignment between cross-functional teams including other product teams, sales, marketing, customer success, design and engineering.
• Collaborate effectively with Architects, and Engineering to break work down into small increments that can be released to market.
• Coordinate and drive as required the resolution of cross-product and business dependencies to ensure the successful launch of your product.
• Manage the product lifecycle, including successful launches and end-of-life activities
• Where needed, be able to document / define models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artefacts.
• Support marketing, sales, and support through leading the development of go-to-marketing strategies and the maintenance of various technical marketing collateral.
• Proactively lead your product team, promoting an inclusive and supportive culture, mentoring and supporting your team in their development.

About you:

• 5+ years of demonstrable senior product management experience leading teams ideally for a SaaS, enterprise software or compliance technology company.
• 8+ years of product management experience, with direct responsibility for delivering customer facing features from scratch, underpinned by micro services and AI machine learning.
• Able to effectively interface with customers and communicate effectively with senior stakeholders at all levels of an organization.
• Experienced working with cross-functional teams that include product, engineering, design, sales, and commerical staff.
• Strong product discovery capabilities, demonstrating experience in soliciting customer needs, business analysis, workflow design, domain modelling, use case modelling, and documentation.
• Strong collaboration and problem-solving skills along with excellent verbal and written communication skills.
• Experience working in a Lean/Agile development environment. Strong technical background and evidence of working within a regulated environment is desired.
• Passionate about developing people, mentoring and coaching to support personal growth, encouraging diversity of thought.

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base Salary Range:

$145,000 - $170,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com .

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Upon submission of your application, the personal data contained in your application will be collected by Global Relay Communications Inc. (“Global Relay” or “Controller”), whose headquarters are located at 220 Cambie Street, 2 nd Floor, Vancouver, BC, Canada, V6B 2M9. Global Relay can be contacted at [phone]. Global Relay’s data protection officer is Laurence Lafond, who can be contacted at [e-mail] .
Your personal data will be processed for the purposes of managing Global Relay’s recruitment related activities. This includes organizing and conducting interviews, assessing your suitability for the role, organizing and conducting tests (as applicable) and evaluating the results of such tests, and other processing activities that Global Relay deems necessary in the recruitment and hiring process. This processing is permitted under Article 6(1)(f) of Regulation (EU) 2016/679 (GDPR) and Article 6(1)(f) of UK General Data Protection Regulation for the purpose of Global Relay’s legitimate interests, which include growing the business and recruiting and hiring personnel best suited for roles at Global Relay. Further information on our legitimate interests may be available upon request. If you are applying for a role in the UK and Global Relay processes personal data relating to criminal offences or convictions under Article 10 of GDPR and UK GDPR, Global Relay will do so on the condition of “consent” as permitted under Section 29 of Schedule 1 of the Data Protection Act, 2018 (c.12). Global Relay may utilize automated decision and profiling tools, such as Predictive Index, to assist in determining whether a candidate is suitable for a particular role. Failure by an applicant to provide personal data required by Global Relay for the recruitment and hiring process may result in the applicant being removed from consideration for the role.
Global Relay is headquartered in Canada. Accordingly, upon submission, your personal data will be transferred to Canada, which is considered by the European Commission to provide adequate protection for the collection of personal data from EU data subjects. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf, and may be shared with other third party service providers to the extent necessary for the assessment of candidates, to conduct tests for applicants or perform other due diligence necessary in the recruitment process (including, for example, credit checks or criminal offence checks). Where personal data is transferred to counties that are not considered to provide adequate protection by the European Commission (e.g. the United States), the transfer of your personal data to third parties in those countries will be transferred under additional safeguards permitted under GDPR, such as Standard Contractual Clauses.
If you are rejected from a role your personal data will be retained by Global Relay, by default, for 365 days from the completion of your submission for a particular role. Under the GDPR, you have the right to data portability, to request access to your personal data, to request that your personal data be rectified or erased, to request that processing of your personal data be restricted, and the right to object to processing. You also have the right lodge a complaint with an EU supervisory authority. To the extent that you have questions or concerns about your personal data, please reach out to [e-mail] .