Group Operations Manager - Canada Payment Operations

Bank of America; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Bank of America is seeking a Group Operations Manager for their Canada Payment Operations team. The role involves leading operational processes, overseeing teams, and driving strategic improvements to enhance performance and efficiency. Candidates should have a strong background in financial operations and management.

Benefits

Professional development opportunities

Flexible working options

Health and wellness benefits

Qualifications

• Minimum 5+ years working experience in a related role.
• 3+ years Management experience preferred.
• Demonstrated ability to work independently with minimal supervision.

Responsibilities

• Lead a team delivering key processes and oversight.
• Manage Process & Data efficiencies within operations.
• Promote team leadership and improve performance management practices.

Skills

Strategic thinking

Problem resolution

Collaboration

Communication

Education

Experience in financial services

Tools

SAP

Microsoft Office

Job description

Group Operations Manager - Canada Payment Operations

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Group Operations Manager - Canada Payment Operations

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Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description

The Group Operations Manager is responsible for leading a team delivering on key processes, priorities, oversight of controls, audits, and assessments within Canada Payment Operations. This position will lead the Reconciliation / Certification of accounts, Daily Profit & Loss reporting, Nostro funding, FX Settlements, including, financial breaks and various reporting requirements supporting routines within the operation / branch. Manage Process & Data challenging end-to-end process efficiency and effectiveness. Champian data driven decision-making and remove obstacles to optimize the operations. Inspect and challenge risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across processes supported. The manager will have accountability in managing a team of employees providing effective performance management practices. Ad-hoc requests for information required meeting strict deadlines. Team covers various operating hours to meet business objectives & priorities. The Group Operations Manager will report to the overall Manager of Canada Payment Operations.

Responsibilities

• Promotes team leadership through presenting a strategy for the team, coaching, and leading through example, while encouraging teamwork, communication, and collaboration
• Provide oversight of the Reconciliation, Profit & Loss reporting, Nostro funding, FX Settlements, Audits, Assessments, support tax functions, other financial transactional and monitoring tasks
• Oversee Performance Management & Career development of team(s) supported
• Support user acceptance testing and production check out requirements, as needed including scheduled weekends
• Complete administration duties and attestations with adherence to the banks policies, procedures and standards
• Complete monthly management routines, meet metric standards & reporting requirements effectively partnering across various lines of business
• Monitor and approve a variety of accounting tasks in support of the Canada General Ledger for Canada Payment Operations and supported Lines of Business
• Support all audits, assessments and exams, as applicable
• Other administrative duties, as assigned
• Required to be flexible with work hours including statutory holidays as required, based on departmental and business requirements

Qualifications

• Minimum 5+ years working experience supporting a role handling accounting principles and understanding of a general ledger (SAP)
• Solid understanding of electronic and manual payments an asset
• Excellent critical / strategic thinking and problem resolution skills
• High Proficiency with Microsoft Office applications and computer skills
• Minimum 3+ years Management experience, preferred
• Experience supporting audits and exams within an operational environment
• Knowledge of the banks Treasury products with proven results understanding SAP and general ledger entries including knowledge of FX (Foreign Exchange) contracts and settlement
• Excellent communication, organizational and problem solving skills including experience managing a project / initiative end to end
• Demonstrated ability to work independently with minimal supervision and strong collaboration skills working in a team environment
• Ability to meet established deadlines in a fast paced environment
• Willingness to learn and take on new tasks
• Experience in financial services preferred

Other Qualifications

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

What Bank Of America Offers

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

Bank of America is an Equal Opportunity Employer.

Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Banking

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