Group IT & Infrastructure Manager

Al Kholoud For Trading & Distribution; Leader; On-site; CAD 90,000 - 150,000; Full time

Job summary

Al Kholoud For Trading & Distribution is seeking a seasoned IT Infrastructure & Operations Leader to manage and optimize our enterprise IT landscape across multiple sites. You will oversee servers, storage, networking, virtualization, backups, VPN and cloud services while ensuring high availability and robust DR/BC plans.

You will lead incident resolution per SLA, enforce cybersecurity controls, manage vendors and contracts, and drive annual budgeting and capacity planning.

Qualifications

• Minimum 15+ years of experience in Information Technology (IT).
• Strong experience in IT Infrastructure & Operations Management.
• Hands-on experience with servers, networking, virtualization, backup solutions, and firewalls.
• Experience with Microsoft Environment, Active Directory, VMware, Hyper-V, and cloud platforms.

Responsibilities

• Manage and maintain all IT infrastructure components including Servers, Storage, Network, Firewall, Virtualization, Backup Systems, and Cloud Services.
• Ensure high availability and stability of all IT systems and infrastructure across all company sites.
• Monitor and support ERP infrastructure performance and connectivity.
• Lead IT operations activities and ensure timely resolution of incidents based on agreed SLA.
• Design, implement, and maintain Disaster Recovery and Business Continuity plans.
• Ensure proper Cybersecurity controls and compliance with Group IT security policies.
• Manage IT vendors, suppliers, ISP providers, and infrastructure contracts.
• Participate in annual IT budgeting and infrastructure capacity planning.
• Oversee new sites/factories infrastructure setup and connectivity projects.
• Manage and develop the Infrastructure & IT Operations team technically and operationally.
• Ensure proper backup, monitoring, patch management, and data protection mechanisms.
• Recommend infrastructure enhancements and modernization initiatives.
• Ensure infrastructure availability target of 97% or above.
• Develop and maintain IT policies, procedures, and operational documentation.
• Ensure smooth operation of Microsoft environment, networking services, VPN, WiFi, and endpoint infrastructure.
• Coordinate with different departments to ensure uninterrupted business operations.

Skills

IT infrastructure management

Leadership

Vendor management

SLA management

Cybersecurity basics

English proficiency

Tools

Active Directory

VMware

Hyper-V

Cloud Platforms

Windows Server

VPN

Job description

• Manage and maintain all IT Infrastructure components including Servers, Storage, Network, Firewall, Virtualization, Backup Systems, and Cloud Services.
• Ensure high availability and stability of all IT systems and infrastructure across all company sites.
• Monitor and support ERP infrastructure performance and connectivity.
• Lead IT operations activities and ensure timely resolution of incidents based on agreed SLA.
• Design, implement, and maintain Disaster Recovery and Business Continuity plans.
• Ensure proper Cybersecurity controls and compliance with Group IT security policies.
• Manage IT vendors, suppliers, ISP providers, and infrastructure contracts.
• Participate in annual IT budgeting and infrastructure capacity planning.
• Oversee new sites/factories infrastructure setup and connectivity projects.
• Manage and develop the Infrastructure & IT Operations team technically and operationally.
• Ensure proper backup, monitoring, patch management, and data protection mechanisms.
• Recommend infrastructure enhancements and modernization initiatives.
• Ensure infrastructure availability target of 97% or above.
• Develop and maintain IT policies, procedures, and operational documentation.
• Ensure smooth operation of Microsoft environment, networking services, VPN, WiFi, and endpoint infrastructure.
• Coordinate with different departments to ensure uninterrupted business operations.
• 15+ years of relevant experience in Information Technology (IT).
• Strong experience in IT Infrastructure & Operations Management.
• Hands-on experience in Servers, Networking, Virtualization, Backup Solutions, and Firewalls.
• Experience with Microsoft Environment, Active Directory, VMware, Hyper-V, and Cloud Platforms.
• Good understanding of Cybersecurity concepts and best practices.
• Experience in ERP environments such as Microsoft Dynamics 365 or Oracle Fusion is highly preferred.
• Experience in manufacturing or FMCG environments is preferred.
• Strong troubleshooting and analytical skills.
• Strong leadership and team management capabilities.
• Vendor management and negotiation skills.
• Good communication and presentation skills.
• Strong knowledge of SLA management and IT service delivery.
• Ability to work under pressure and manage critical incidents.
• Very good English language proficiency.