Group Benefits Service & Account Manager

Immix Group : An Employee Benefits Company; Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Join a leading company in employee benefits as a Group Benefits Service & Account Manager. You will leverage your experience to support clients in managing their benefits programs while working in a dynamic, hybrid environment. This role offers competitive compensation, continued education opportunities, and a supportive work culture.

Benefits

Opportunity for continued education

Competitive benefits & compensation

Flexible work environment

Qualifications

• 3-5+ years experience in employee benefits industry.
• Completed University degree or diploma.
• Licensed through Insurance Council of BC with LLQP.

Responsibilities

• Support clients in managing employee benefits programs.
• Communicate with clients regarding enrolments, terminations, and billing inquiries.
• Develop relationships with clients to ensure retention.

Skills

Client servicing

Communication

Problem-solving

Analytical thinking

Organizational skills

Education

University degree or diploma

Licensed through Insurance Council of BC with LLQP

Tools

MS Office Suite (Outlook, Teams, Excel, Word, PowerPoint)

Job description

Group Benefits Service & Account Manager

3 days ago Be among the first 25 applicants

Direct message the job poster from Immix Group : An Employee Benefits Company

Join the Immix Team!

The Immix Group works with businesses of all sizes to design, implement and manage employee benefits programs. The Immix Group is a dynamic organization offering :

• Opportunity for continued education, growth and personal development
• Competitive benefits & compensation
• A flexible, fun and supportive work environment

Job Title : Group Benefits Service & Account Manager

Full Time, 40 hours per week; hybrid (Downtown Vancouver)

Experience & Education Requirements :

• 3-5+ years experience in employee benefits industry
• Completed University degree or diploma
• Proficient-expert level in MS suites (Outlook, Teams, Excel, Word, PowerPoint)
• Licensed through Insurance Council of BC with LLQP

Summary of Role

Use your experience in the employee benefits industry to support clients of the Immix Group in the ongoing management of their employee benefits programs. Work directly with the Immix Groups employer contacts (admin, HR, financial personnel and small business owners) on daily servicing, program analysis and development, program renewals and member and administrator education.

Further, work with Immix Group personnel on varying aspects of the design, implementation and ongoing management of group life and health and group retirement savings programs.

Develop solid & lasting relationships with supplier partners, clients and team members.

Client Support :

• Client servicing including but not limited to : processing and ensuring accuracy of enrolments, terminations and employee changes, billing inquiries, program coverage inquiries, provision of appropriate documents and forms, troubleshoot issues and anomalies, answer general questions.
• Communicate clearly, accurately and efficiently with clients with great attention to detail and to the Immix brand values.
• Education sessions (in person or virtual) for plan administrators and plan members.
• Develop trusted relationships with clients and become a valuable resource to clients, with the primary goal of client retention.

Business Processes & Development :

• Manage, with the Immix team, production of renewal documents including compiling information (tables, charts, other data), editing and packaging.
• Produce client and prospect presentations (sales, education, plan marketing).
• Present benefit program renewal to decision makers (small groups).
• Determine, price and discuss program amendments with clients.
• Identify program enhancements / sales opportunities.
• Report generation from supplier partners and internal CRM.
• Provide support on marketing strategies and implementation of campaigns.
• Communicate with and build relationships with supplier personnel.
• Understand and maintain knowledge of industry products, strategies, programs and services available to members, administrators and brokers.
• Maintain records according to protocols and procedures, including the maintenance of digital files and CRM systems.

Working with the Immix Group :

• Bring a hands-on approach to all activities as required in a boutique organization, a team player mentality, and a client focused approach.
• Work under the broad supervision of the VP and President, and work closely with Account Executive and Sr. Account Executive.

Key Personal Skills :

• Ability to work independently in a self-directed manner
• Highly organized with ability to prioritize
• High attention to detail
• Strong problem-solving skills; analytical and logical thinking skills
• Ability to communicate clearly in writing and in person
• Resourceful and investigative nature
• Personable, likeable and outgoing personality
• Polished professional

Compensation :

• Base salary of $70k-$90k
• Potential for incentive pay / bonus
• Excellent benefits including HSA and RRSP

How to Apply :

If this role sounds like a fit for you and you’re ready to bring your experience and energy to a team that’s making benefits meaningful for Canadian businesses, we’d love to hear from you!

Please send your resume and cover letter directly to :

Lindsay Byrka

Vice President, Immix Group

[e-mail]

We look forward to reviewing your application!

Seniority level : Mid-Senior level

Employment type : Full-time

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