Overnight Member Services Rep am - pm

Crunch Fitness Canada; Kingston; On-site; CAD 30,000 - 60,000; Part time

Job summary

Crunch Fitness Canada is seeking an Overnight Member Services Representative to enhance customer experience and support member engagement. Ideal candidates should be passionate about fitness and possess exceptional customer service skills. Join a dynamic team that promotes a positive atmosphere at our Kingston location.

Benefits

Bonus based on performance

Company parties

Employee discounts

Opportunity for advancement

Training & development

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Effective communication skills, both written and verbal.
• Strong customer service orientation with a commitment to exceeding expectations.

Responsibilities

• Proactively attract new business through member referrals and inquiries.
• Provide excellent customer service while managing members' accounts.
• Foster a welcoming environment for co-workers and members.

Skills

Effective communication

Strong customer service orientation

Job description

Join to apply for the Overnight Member Services Rep pm - am role at Crunch Fitness Canada

Continue with Google Continue with Google

2 days ago Be among the first 25 applicants

Join to apply for the Overnight Member Services Rep pm - am role at Crunch Fitness Canada

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Crunch Fitness Canada provided pay range

This range is provided by Crunch Fitness Canada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

• Bonus based on performance
• Opportunity for advancement

Benefits

• Bonus based on performance
• Company parties
• Employee discounts
• Opportunity for advancement
• Training & development
  
  

HERE WE GROW AGAIN!

Come join us and become part of the greatest growth story to ever be told in the fitness industry.

Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job. It’s an opportunity to inspire others to reach their fitness goals. Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Position Overview

Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If you're passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on board.

Responsibilities

• Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
• Exceed personal sales goals by leveraging effective sales techniques and strategies.
• Demonstrate unwavering integrity and adherence to company core values in all interactions.
• Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs.
• Foster a welcoming environment for co-workers, members, and guests at all times.
• Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions.
• Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads.
• Maintain a clean facility and promptly address member requests and issues.
• Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement.
• Effectively communicate special events, club services, programs, and schedules to members and guests.
• Serve as an expert on all aspects of club facilities, services, and operational hours.
  
  

Required Skills & Experience

• Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
• Effective communication skills, both written and verbal.
• Strong customer service orientation with a commitment to exceeding expectations.
• CPR/AED certification required (can be obtained within 30 days of hire).
  
  

Physical Requirements

• Ability to lift or move up to 50 lbs.
• Prolonged standing and walking required for daily duties.
  
  

Our Core Values

• Communication is Key - Clarity and transparency with our processes and expectations
• Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
• All In, All The Time - We give 100% without hesitation
• Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow
• Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community
  
  

Are you ready to be a part of a team that values excellence and supports personal and professional growth? Apply now to embark on a rewarding career journey with us!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Health, Wellness & Fitness

Referrals increase your chances of interviewing at Crunch Fitness Canada by 2x

Get notified about new Member Service Representative jobs in Kingston, Ontario, Canada.

Customer Experience Associate - West End, Kingston (18.75 hours/weekly)

Customer Experience Associate - Future Opportunities

Kingston, Ontario, Canada
CA$27.81
-
CA$34.03
1 day ago

Administrative and Communications Coordinator

Elementary Office Administrator, Full Time

Staff Scheduling Clerk, Temporary Part-time, Staff Scheduling

Administrative Assistant, Office of the Vice-Provost and Dean

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.