Group Administration Specialist

Equitable-C; Southwestern Ontario; Hybride; CAD 52 000 - 70 000; Plein temps

Résumé du poste

Equitable is seeking a Group Administration professional to manage core group insurance policy maintenance, including updates, terminations, and member data accuracy. The role is hybrid with a Waterloo, ON office requirement and a schedule of two consecutive in-office days every other week, plus a fifth day per month.

You will provide client service to advisors, plan administrators, and plan members by phone and email, support online benefit selections, and handle data updates and EFT/banking

Qualifications

• Excellent communication skills, including listening and clear written communication.
• Strong analytical and problem-solving abilities with research skills.
• Excellent organizational and multi-tasking abilities with prioritization.
• Comprehensive understanding of group insurance and ability to learn new processes.
• Accuracy and attention to detail are essential.
• Strong technology skills with advanced use of Excel and Microsoft Office.
• Ability to interpret and apply contract provisions and administrative guidelines.
• Ability to handle high volume of work in a fast-paced environment.
• Ability to work in a team environment and provide service.
• 2+ years of Group Insurance experience is an asset.

Responsabilités

• Provide excellent client service to external and internal partners by answering inquiries via phone and email.
• Provide phone support to plan members for online benefit selections.
• Update/validate plan member and plan sponsor information and related data.
• Administer pay direct drug cards using provider software (Telus).
• Update banking information (EFT/Plan Members, PAD) per external guidelines.
• Terminate and reinstate plan members and manage overpayments.
• Request medical evidence of insurability when needed.
• Support medical underwriting by assessing member eligibility.
• Handle beneficiary changes per legal parameters.
• Interpret system reports and complete unfinished processes or take corrective action.
• Facilitate administration of new group policy regarding loading plan member details.
• Adhere to turnaround standards and achieve quality/transactional goals.
• Assist in policy renewals, auditing renewal rate confirmations and flex dollars.
• Prepare customized material and calculate flex dollar amounts for options.
• Provide misc. admin support as needed.

Connaissances

Communication

Analytical skills

Organizational skills

Group insurance knowledge

Attention to detail

Excel

Contract interpretation

Team player

Customer service

2+ years experience

Outils

Excel

Microsoft Office

Description du poste

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

In this role, you will be responsible for administering key aspects of group insurance policy maintenance for plan members in accordance with policy contracts. This includes managing updates such as additions, terminations, and changes to member information, ensuring accuracy and compliance throughout the process.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements:

This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

• Provide excellent client service to both external clients (Advisors, Plan Administrators, Plan Members) and internal partners (head office and regional staff) by answering inquiries via phone and email
• Provide phone support to plan members who need assistance with online benefit selections
• Updating/validating plan member and plan sponsor information (including accurate flex dollar calculations, adding/changing plan members’ information), contact information for plan sponsors, validating results from electronic member load files from Third Party Administrators
• Administering pay direct drug cards including problem solving utilizing provider’s software (Telus)
• Updating banking information (EFT/Plan Members, PAD/Group Policies), in accordance with external vendors’ guidelines (financial institution)
• Terminating and reinstating plan members, to ensure that only eligible claims are paid, including the collection of any resulting overpayments
• Requesting medical evidence of insurability
• Provide support to medical underwriting by assessing member eligibility, including request medical evidence of insurability when necessary
• Beneficiary changes in accordance with legal parameters
• Interpret regularly produced system reports and complete unfinished processes or take corrective action where required
• Facilitate the administration of a new group policy regarding loading plan member details
• Adhere to turnaround standards, meeting acceptable quality rates and transactional goals
• Assist in the completion of policy renewals, which include auditing the renewal rate confirmation and flex dollars for accuracy
• Prepare customized material and calculate flex dollar amounts based on the flex plan options that will be available for each
• Miscellaneous admin support as needed

What you’ll bring:

• Excellent communication skills, including effective listening and the ability to communicate clearly both verbally and in writing
• Excellent analytical and creative problem-solving abilities, utilizing research skills
• Strong organizational skills and multi-tasking abilities and prioritization skills
• Comprehensive understanding of group insurance and the ability to learn new processes
• Accuracy and attention to detail are essential
• Strong technology skills, including advanced use of Microsoft Excel and other Microsoft Office applications
• Ability to interpret and apply contract provisions and administrative guidelines
• Ability to handle high volume of work within a fast-paced environment
• Ability to work in a team environment
• Aptitude for service
• 2+ years of Group Insurance experience is an asset

What’s in it for you:

• Career Growth:Regular learning sessions and development opportunities
• Total Rewards:Allowance provided in place of vacation pay and benefits
• Flexibility:Healthy work-life balance with employee wellness always top of mind, complemented by a "dress for your day" approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at [e-mail]. We’re happy to help.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Manager, Group Administration Department: Group Term: Temporary Full-Time, Twelve (12) Month Contract