Ground Services Attendant

RiseAir; Prince Albert; On-site; CAD 48,000 - 62,000; Full time

Job summary

Rise Air in Saskatchewan, Canada, is hiring a Ground Service Attendant to support aircraft on the ground, including baggage processing, loading and check-in when required. The role emphasizes safety, accuracy, and customer-focused service in a full-time, hourly position.

You will operate ground handling tasks such as marshalling, de-icing, and coordination with flight crews, with the ability to lift up to 70 pounds and work long, irregular hours in varying weather conditions.

Qualifications

• High school diploma or equivalent.
• 1–2 years of progressive customer service experience.
• Ability to lift up to 70 pounds.
• Ability to work long and irregular hours.
• Aviation experience is a plus.

Responsibilities

• Operate, maintain, and support aircraft ground handling activities, including marshalling, de-icing, aircraft detailing, and the use of ground support equipment.
• Deliver safe, efficient, and customer-focused passenger, baggage, and cargo services, including check-in, boarding, arrivals, departures, loading, and unloading of aircraft.
• Assist passengers and flight crews by coordinating travel-related services, communicating flight information, and supporting customers requiring special assistance.
• Complete operational documentation and communications, including manifests, load sheets, passenger records, weather information, and flight-related updates.
• Ensure compliance with all safety, security, regulatory, and customer service standards while responding professionally to customer concerns and service disruptions.

Skills

Customer service

Education

High school diploma

Job description

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Employment Type: Hourly Full-time

The Ground Service Attendant is responsible for providing ground duties including, but not limited to, servicing of aircraft while on the ground, baggage processing, special assistance, cargo acceptance and handling, ground handling, fuelling if applicable at the base, and check-in when required, and to carry out duties in accordance with health, safety and environmental legislation and regulations.

What you'll do

• Operate, maintain, and support aircraft ground handling activities, including marshalling, de-icing, aircraft detailing, and the use of ground support equipment.
• Deliver safe, efficient, and customer-focused passenger, baggage, and cargo services, including check-in, boarding, arrivals, departures, loading, and unloading of aircraft.
• Assist passengers and flight crews by coordinating travel-related services, communicating flight information, and supporting customers requiring special assistance.
• Complete operational documentation and communications, including manifests, load sheets, passenger records, weather information, and flight-related updates.
• Ensure compliance with all safety, security, regulatory, and customer service standards while responding professionally to customer concerns and service disruptions.

What you'll bring

• High school diploma, with one to two years’ progressive customer service experience.
• Hands-on, self-motivated, and demonstrated positive, can-do attitude.
• Ability to obtain and maintain a Class 5 driver’s license.
• Ability to lift 70 pounds
• Ability to work long and sometimes irregular hours under varying weather conditions.
• Previous work experience or training in aviation is considered an asset.

The rate of pay for this role starts at $19.47 per hour.

Apply by October 21, 2026.

Inclusion, Diversity, Equity and Accessibility

Rise Air is committed to employment equity, diversity, inclusion and accessibility throughout the hiring process. Accommodation is available throughout the recruitment process upon request.

All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority.

Preference is given to qualified Indigenous applicants. As an Indigenous-owned business, we welcome Indigenous people with all levels of education and experience and are dedicated to building a respectful environment for learning, collaboration, and growth.

Land Acknowledgement

We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaties 6, 8, and 10, as well as other non-Treaty First Nations and Métis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected.