Customer Service Attendant

RiseAir; Buffalo Narrows; On-site; CAD 30,000 - 32,000; Full time

Benefits offered by this job

Group benefits (50/50 cost sharing)

RRSP matching

Annual wellness allowance

Travel benefits with standby flights

Paid vacation 15 days per year

Paid medical leave (up to 10 days)

Paid personal leave (up to 3 days)

Job summary

Rise Air is seeking a Customer Service Attendant in Canada’s Saskatchewan region. This hourly full-time role involves passenger check-in, cargo handling, and ground services including de-icing and fueling.

You will process baggage, ensure safety, and support operations at the terminal or base. We require a high school diploma with 1–2 years in customer service; the ability to lift up to 70 pounds; and a valid Class 5 driver’s license.

Qualifications

• High school diploma required.
• 1–2 years in customer service preferred.
• Aviation experience is an asset.

Responsibilities

• Check-in passengers for charter and scheduled flights.
• Process and track baggage, cargo, including dangerous goods.
• Perform ground handling duties and fueling operations.
• Maintain safety and follow procedures.

Skills

Customer service

Verbal communication

Written communication

Heavy lifting

Aviation knowledge (asset)

Driver's license

Education

High school diploma

Job description

About this position

Employment Type: Hourly Full-time

The Customer Service Attendant is responsible for delivering superior customer service. This may include, but is not limited to, passenger check in, cargo acceptance and handling, ground handling and fuelling.

What you'll do

• Ensure consistent and superior customer service by maintaining a positive, can-do attitude.
• Conduct passenger check-ins for all charter and scheduled flights at the related terminal or base.
• Process and track baggage, freight and cargo, including dangerous goods, according to Company procedures.
• Handle ground services duties including marshalling, loading and unloading aircraft, de-icing, operating ground vehicles and equipment, grooming and detailing aircraft, etc.
• Accept fueling deliveries and deliver fuel into plane, fuel drums, etc.
• Perform other duties as required, which may include custodian duties.

What you'll bring

• High school diploma with 1-2 years of experience in customer service
• Ability to lift 70 pounds
• Experience and training in aviation is an asset
• Ability to obtain and maintain a Class 5 driver’s license
• Strong verbal and written communication skills
• Ability to follow directions, procedures, and policies to ensure safe operations

What you'll get

The rate of pay for this role starts at $19.47 per hour. In addition, successful candidates will also receive a $3.00 per hour northern retention incentive payment.

Eligible full-time employees enjoy a robust total rewards package that includes:

• Group benefits (cost shared 50/50): Life Insurance, Extended Health, Dental, Vision, and more.
• RRSP contribution matching.
• Annual wellness allowance.
• Travel benefits: MyIDTravel for access to standby/non-revenue flights with large domestic and international partners
• Paid leave entitlement:
• Vacation starting at 15 days (6%) per year
• Up to 10 days of paid medical leave per year
• Up to 3 days of paid personal leave per year

Apply by October 23, 2026.

Inclusion, Diversity, Equity and Accessibility

Rise Air is committed to employment equity, diversity, inclusion and accessibility throughout the hiring process. Accommodation is available throughout the recruitment process upon request.

All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority.

Preference is given to qualified Indigenous applicants. As an Indigenous-owned business, we welcome Indigenous people with all levels of education and experience and are dedicated to building a respectful environment for learning, collaboration, and growth.

Land Acknowledgement

We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaties 6, 8, and 10, as well as other non-Treaty First Nations and Métis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected.