Ground Operations Manager

Pal Airlines; Montreal; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Travel privileges

Industry discounts

Health benefits

Pension plan

Stock purchase program

Tuition assistance

Employee assistance programs

Job summary

PAL Airlines is seeking a Ground Operations Manager to lead Montréal base, ensuring safe, efficient operations and a positive customer and employee experience.

This hands-on, fast-paced role requires strong leadership, safety culture, and collaboration with Flight Operations, Maintenance, System Operations Control, and regulatory bodies.

You will develop teams, manage schedules, monitor KPIs, and ensure compliance with Transport Canada and airport procedures.

Qualifications

• Minimum 5 years of leadership in airport operations or related field.
• Strong knowledge of ground operations, customer service, and safety principles.
• Experience leading both unionized and non-unionized teams is an asset.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong problem-solving, decision-making, and relationship-building skills.
• Excellent verbal and written communication abilities.
• Proficiency with operational reporting and workforce planning.
• Bilingual French and English required.

Responsibilities

• Lead all day-to-day ground operations at Montréal base including passenger services, ramp ops, baggage handling, and vendor performance.
• Ensure flights are supported safely, efficiently and per schedules and standards.
• Monitor performance and implement initiatives to improve operations, service, and on-time performance.
• Collaborate with Flight Ops, Maintenance, SOC, and other stakeholders for safe movement of aircraft and passengers.
• Ensure compliance with Transport Canada and applicable regulations.
• Establish work schedules and procedures for tow and commissary teams; coordinate with other departments.
• Produce and verify towing staff time sheets.
• Recruit, coach, mentor, and develop frontline leaders and staff.
• Manage budgets, resources, and cost-control initiatives; report station performance.
• Deliver consistent, positive customer experiences and resolve service disruptions.

Skills

Leadership experience

Airport operations knowledge

Safety management

Unionized teams experience

Communication

Problem-solving

Workforce planning

Operational reporting

Job description

Keep Operations Moving. Keep Customers Connected.

At PAL Airlines, our success begins on the ground. We are looking for an experienced and motivated Ground Operations Manager to lead airport operations at our Montreal, QC base, ensuring the safe, efficient, and reliable delivery of services while creating a positive experience for our customers and employees.

This is an exciting opportunity for a hands-on leader who thrives in a fast-paced operational environment, enjoys building high-performing teams, and is passionate about aviation excellence.

What You'll Do:

• Lead Airport Operations
  
  
  
  • Oversee all day-to-day ground operations at Montréal base, including passenger services, ramp operations, baggage handling, and vendor performance.
  
  
  • Ensure flights are supported safely, efficiently, and in accordance with established schedules and operational standards.
  
  
  • Monitor station performance and implement initiatives to improve operational effectiveness, customer service, and on-time performance.
  
  
  • Collaborate closely with Flight Operations, Maintenance, System Operations Control, and other internal stakeholders to support the safe movement of aircraft and passengers.
  
  
  • Ensure PAL Airlines operations comply with Transport Canada and other applicable Canadian authority regulations.
  
  
  • Establish work schedules and procedures for the tow team and commissary team and coordinate activities with other departments.
  
  
  • Produce and verify towing staff time sheets.
  
  
  
  


• Champion Safety & Compliance
  
  
  
  • Foster a strong safety culture through active participation in PAL Airlines' Safety Management System (SMS).
  
  
  • Ensure compliance with Transport Canada regulations, company policies, airport procedures, and operational standards.
  
  
  • Conduct station audits, inspections, investigations, and corrective action follow-up as required.
  
  
  • Monitor third-party service providers and contractors to ensure adherence to safety and service expectations.
  
  
  
  


• Lead and Develop Teams
  
  
  
  • Recruit, coach, mentor, and develop frontline leaders and operational employees.
  
  
  • Promote a culture of accountability, teamwork, and continuous improvement.
  
  
  • Manage employee performance, attendance, training, and development initiatives.
  
  
  • Support workforce planning and scheduling to ensure operational requirements are met.
  
  
  
  


• Deliver Exceptional Customer Service
  
  
  
  • Ensure a consistent and positive customer experience throughout all stages of the airport journey.
  
  
  • Support the resolution of customer service issues and operational disruptions.
  
  
  • Partner with station leaders to identify opportunities for service enhancements and operational improvements.
  
  
  • Balance customer satisfaction with safety, efficiency, and regulatory requirements.
  
  
  
  


• Drive Operational Results
  
  
  
  • Monitor key performance indicators (KPIs) related to safety, service, reliability, staffing, and operational efficiency.
  
  
  • Prepare and present station performance reports and recommendations.
  
  
  • Manage operational budgets, resource allocation, and cost-control initiatives.
  
  
  • Build strong relationships with airport authorities, regulatory agencies, and business partners.
  
  
  
  

What You'll Bring:

• Minimum 5 years of leadership experience in airport operations, aviation, transportation, logistics, or a related operational environment.


• Strong knowledge of airport ground operations, customer service, and safety management principles.


• Experience leading unionized and non-unionized teams is considered an asset.


• Demonstrated ability to lead in a fast-paced, dynamic environment.


• Strong problem-solving, decision-making, and relationship-building skills.


• Excellent verbal and written communication abilities.


• Proficiency with operational reporting and workforce planning.

Language Requirements

• Bilingualism (French and English) is required.


• Due to the nature of this role, the successful candidate will regularly communicate, both verbally and in writing, with employees, customers, airport authorities, regulators, and stakeholders throughout Québec and across Canada.

Why work for PAL Airlines?

PAL Airlines values its employees and offers a competitive benefits package.

The Perks of being one of our PALs:

• Personal travel privileges with PAL and interline agreements with multiple airlines


• Industry discounts


• Comprehensive health benefits including medical, dental, vision, and life insurance


• Pension Plan with Employer Matching


• Employee Stock Purchase Plan
  
• Employee Tuition Assistance Program


• Employee and Family Assistance Programs

Ready to Lead on the Ground? If you're passionate about operational excellence, safety, and delivering outstanding customer experiences, we invite you to join PAL Airlines as our next Ground Operations Manager – Montreal, QC base.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#PALAirlines