Grocery Team Leader

naturesfaremarkets; City of Langley; On-site; CAD 30,000 - 32,000; Full time

Benefits offered by this job

Wage range:$22.00 - 23.25/hr to start

Flexible benefits

Up to 25% store discount

Education allowance

Free swag (products, food, clothing +

Share in some laughs, air high-fives,+

Job summary

Nature's Fare Markets in Langley, BC, is seeking a Grocery Team Leader to coach and support the grocery team while ensuring excellent customer service and a welcoming store environment.

You will partner with the Grocery Manager to guide daily operations, set priorities, and train teammates, all while promoting knowledge of local, organic, and sustainable products. This role offers engaging work, growth opportunities, and a supportive team culture.

Qualifications

• Experience in grocery/retail environments is preferred
• Minimum of 1 year experience leading a team
• Experience in a customer service role is needed
• Passion for local, organic, and sustainable food

Responsibilities

• Lead the grocery team by example, providing exceptional customer service and fostering a positive environment
• Prioritize daily tasks and provide direction to team members as needed
• Greet customers warmly and build connections with new and regular shoppers
• Offer guidance during shifts and train teammates on grocery know-how
• Assist customers with product questions and recommendations
• Share knowledge when teammates are unsure how to respond to customers
• Create attractive, organized product displays and learn about new/sale items from flyers and magazines

Skills

Leadership

Customer service

Interpersonal skills

Team coordination

Job description

*** The successful applicant will be scheduled to work 32 - 40 hours per week including weekdays, weekends and acombination of AM and PM shift times***

Regular Store Hours:

Mon - Sat 8:00am - 8:00pm
Sun 9:00am - 7:00pm

GROCERY TEAM LEADER

As part of one of our largest and most diverse departments, our Grocery Team Members are passionate about local, organic and sustainable food. You like helping others choose products that work best for their health and lifestyle, and you are eager to learn and try new products so you are confident in the information you are sharing! This role is a leader in our grocery team and helps inspire and motivate others in the team!

PERKS:

• Wage range:$22.00 - 23.25/hr to start
• Flexible benefits
• Up to 25% store discount
• Education allowance
• Free swag (products, food, clothing + more)
• Share in some laughs, air high-fives, and fun each day

WHAT YOU'LL BE DOING:

• Walk the walk and talk the talk! Working with the Grocery Manager, you will help lead the grocery team by example, providing exceptional customer service and building a positive team environment.
• Set the team up for success for the day by prioritizing daily tasks needing to be completed and providing direction to team members when needed
• Give a warm "hello!" to our customers as they enter the department - we like building connections with our new and regular customers and sharing a laugh along the way.
• Assist with giving direction during shift and be a go-to for team members questions, training, and grocery expertise
• Assist customers with questions they may have about products we and give suggestions based on their needs (don't worry, we will train you on this!)
• If there is a question or concern that a team member is not quite sure on how to answer with a customer, you will jump in and share your knowledge!
• Use your creativity and eye for detail to make attractive and organized displays.
• Learn about new products and featured products that are on sale through Nature's Fare's flyers and magazines.
• In other words, you will help others, be a leader within the team, share your knowledge on our amazing products, be safe, be a great team player and have fun!

WHAT WE ARE LOOKING FOR:

• Experience in grocery and/or retail environment is preferred but not needed
• Minimum of 1 Year Experience leading a team of amazing people
• Experience in a customer service role is needed
• A passion for local, organic, and sustainable food and natural supplements
• Exceptional interpersonal and communication skills
• Strong work ethic and desire to contribute to people's health and wellbeing
• Ability to work in an energetic, fast-paced environment
• Like to have fun!

Put your passion into work that matters with a growing, BC-based company committed to be a better company for our customers, our employees, and the planet. We'll surround you with a great team and a supportive learning environment where you can grow and thrive.

Nature's Fare Markets is an equal opportunity employer and as such we strive to foster a workplace where individual differences are recognized, appreciated, and respected.