Floor Manager

naturesfaremarkets; Kelowna; On-site; CAD 58,000 - 64,000; Full time

Benefits offered by this job

Wage range $58,240–$64,480 annually

Comprehensive benefits package

Store discount up to 25%

Education allowance

Free swag (products, clothing, etc.)

Job summary

Nature's Fare Markets in Kelowna is seeking a Floor Manager to lead the sales floor, oversee day-to-day operations across Grocery, Produce, Wellness, Bistro, and more, and develop team Leaders and Members. This role requires strong leadership, coaching, and a focus on store-wide execution.

The Floor Manager will champion a people-first culture, ensure policy compliance, and support the Assistant Store Manager with onboarding and training.

Qualifications

• 2–3 years of experience in a management position
• Minimum 1 year at the Department Manager level in retail (or equivalent)
• Preferred industry: grocery
• Post-secondary education in business administration/management preferred

Responsibilities

• Lead and coach Team Leaders and Team Members, developing emerging leaders
• Oversee day-to-day operations across all departments and maintain standards
• Monitor promotions, merchandising, and labor deployment to optimise store performance
• Act as lead customer ambassador on the sales floor, addressing escalated concerns
• Support the ASM in onboarding, training, and employee engagement initiatives
• Ensure consistent application of policies and procedures across the floor

Skills

Leadership

People development

Labour scheduling

Customer service

Merchandising

Retail operations

Education

Post-secondary education in business administration/management

Tools

Microsoft Office Suite

Job description

WE'RE GROWING!

Good People, Good Food. Do you love healthy, organic products? Want to work in a fun environment that helps you grow and thrive? Come to work at Nature's Fare Markets.

FLOOR MANAGER

People are at the heart of what Nature's Fare Markets does and with this lens, the Floor Manager acts as the lead operator on the sales floor, ensuring smooth day-to-day execution across all departments. This role serves as a developmental bridge betweenDepartmentManagersand Assistant Store Manager, expanding leadership from one department to the entire sales floor. The Floor Manager ensures standards are executed, labour is deployed effectively, customer concerns are addressed, opening and closing routines are completed to standard and operational issues are resolved in real time. The Floor Manager's focus is in the present - how do we do our best today! We believe in people first; that must be your priority too.

We are seeking a Floor Manager to join Nature's Fare Markets in our Kelowna location! This is a fantastic opportunity for an experienced, motivated individual to be a part of growing a store team from the ground up. This role could be a great fit for a current retail (preferrably grocery) Department Manager or equivalent leader, who consistently demonstrates store-wide thinking, strong leadership through others and a keen readiness to set up from department to store leadership. If you love a challenge and an adventure, we just might be right for you.

WHAT YOU'LL BE DOING:

Leadership & People Development

• Effectively coaches and develops Team Leaders, Team Members, and emerging leaders.
• Influences outcomes through people rather than personally completing all tasks.
• Holds others accountable while maintaining strong relationships.
• Demonstrates readiness/abilityto lead Department Managers
• Support Assistant Manager with onboarding, training reinforcement, and engagement initiatives.
• Ensure consistent application of company policies and procedures across the sales floor.
• Provide support for Department Manager performance reviews and development plans through coaching and mentoring.

Operations & Sales Floor Oversight

• Oversee day-to-day sales floor operations across all departments (Grocery, Produce, Wellness, Bistro, Cash, Receiving/Office).
• Maintains standards and drives execution through others.
• Anticipate traffic flow and adjust labor or reallocate support across departments as needed.
• Partner with Department Managers to troubleshoot operational issues andmaintainefficiency, effectively prioritizing competing demands.
• Monitor sales floor execution of promotions, product launches, and merchandising standards and quickly identifies issues and mobilizes resources to resolve them.

Customer Service & Sales

• Act as the lead customer ambassador on the sales floor, resolving escalated concerns with professionalism.
• Support store-wide sales goals through promotional readiness, strong presentation, and customer engagement.
• Assistwith coordinating and supporting in-store events and promotions.
• Maintains a calm professionalism during customer concerns, peak periods and operational challenges.

Other

• Serve as the acting ASM in their absence, when delegated.
• Support and backfill Department Managers, as assigned.
• Perform otherduties asassigned to support store leadership and operational continuity.

WHAT WE ARE LOOKING FOR:

• 2 - 3 years of experience in a management position
  • Minimum 1 year at the Department Manager level in retail (or equivalent)
  • Preferred industry: grocery
• Post-secondary education in business administration, management, or related field preferred
• Strong technical knowledge using Microsoft Office Suite
• Demonstrated operational execution skills
• Merchandising and promotional execution skills
• Labour deployment and team coordination experience
• Available for flexible scheduling to meet the needs of the store including mornings, nights, weekends, holidays, and long/unusual hours - Requirement to work one weekend day and one closing shift each week.
• You are values driven. You are passionate about being involved in your community and you want to do the right thing for your team members and your customers
• You lead by example and from a place of caring. This comes from your ability to be self-aware and demonstrate a high level of emotional intelligence.
• You are an advocate for holistic wellness and incorporate wellness strategies into your lifestyle
• You have a passion for providing a lasting and meaningful experience for customers and team members

PERKS:

• Competitive wagerange of $58,240- $64,480annually
  • The expected hiring rate is at the mid-range of the salary band
  • The compensation offered for this position will take into consideration location, education, skills, experience, and other factors.
• Comprehensive benefit package (dental, vision, naturopathic practices + more)
• Up to 25% store discount
• Education allowance
• Free swag (products, food, clothing + more)
• Share in some laughs, air high-fives, and fun each day

Put your passion into work that matters with a growing, BC-based company, committed to be a better company for our customers, our employees, and the planet. We'll surround you with a great team and a supportive learning environment where you can grow and thrive.

Nature's Fare Markets is an equal opportunity employer and as such we thrive to foster a workplace where individual differences are recognized, appreciated, and respected.