GRO Operations Analyst — Hybrid Growth Program

Manulife Financial; Halifax; Hybrid; CAD 52,000 - 75,000; Full time

Benefits offered by this job

Mentorship

Structured learning

Leadership exposure

Wellbeing support

Job summary

Manulife Financial Corporation’s GRO Operations program invites new graduates to launch their careers in financial services across Canada, including Halifax. This 18‑month direct-hire program places graduates in diverse business units, offering hands-on experience in Customer Experience, Data Analytics, and Continuous Improvement.

You’ll gain structured learning, mentorship, and leadership exposure within a values-driven culture, with wellbeing and accelerated career progression as priority.

Qualifications

• Pursuing a degree in Business Administration or a related field, with an expected graduation in Spring 2026.
• Strategic thinking abilities.
• A strong focus on customer-centric solutions.
• Analytical skills with a passion for data analysis and problem-solving.
• Curiosity and a willingness to learn and grow.
• A strong work ethic coupled with a proactive, flexible attitude and a readiness to contribute wherever needed.
• Excellent time management, planning and communication skills.
• Ability to build and maintain relationships with various stakeholders; a collaborative team player.
• An understanding of the financial services industry, including wealth and asset management.

Responsibilities

• Leverage your analytical skills and critical thinking to ask insightful questions, understand business drivers and needs, and bring clarity and precision to the scope and requirements of initiatives.
• Build and nurture positive, effective relationships to strengthen partnerships with key stakeholders.
• Apply your training and knowledge effectively in areas such as data mining, analysis and visualization, process assessment, root cause analysis, prioritization, and presenting your findings, with a focus on customer needs and NPS.
• Provide clear and concise documentation of solution requirements and propose viable solutions.
• Use strong communication skills to lead meetings and present information to all organizational levels.
• Clearly articulate upcoming changes to prepare our business partners.
• Recommend business decisions that drive results and address customer issues.
• Engage in daily activities, which may include valuation oversight, trade processing and reconciliation, risk oversight, vendor management, tax compliance, securities lending, financial reporting, client onboarding, shareholder record-keeping, data management, and dashboard creation, depending on the team's needs.

Skills

Strategic thinking

Analytical skills

Customer-centric

Strong work ethic

Time management

Communication skills

Collaborative team player

Willigness to learn

Education

Bachelor's degree in Business Administration or related field

Job description

Manulife Financial Corporation’s GRO Operations program invites new graduates to launch their careers in financial services across Canada, including Halifax. This 18‑month direct-hire program places graduates in diverse business units, offering hands-on experience in Customer Experience, Data Analytics, and Continuous Improvement.

You’ll gain structured learning, mentorship, and leadership exposure within a values-driven culture, with wellbeing and accelerated career progression as priority.