GRO - Operations Analyst

Manulife Insurance Malaysia; Halifax; Hybrid; CAD 52,000 - 70,000; Full time

Job summary

Manulife GRO Operations is seeking an ambitious graduate-to-be for an 18‑month direct-hire program in Halifax. You will gain hands-on experience across multiple business units, including data analytics, customer experience, and continuous improvement.

The role emphasizes mentorship, structured learning, and leadership exposure. Ideal candidates are pursuing a Business Administration degree with Spring 2026 graduation, a customer-centric mindset, and strong analytical and communication skills.

Qualifications

• Pursuing a degree in Business Administration or related field, graduating Spring 2026.

Responsibilities

• Analyze business drivers and define scope and requirements with clarity.
• Build relationships with key stakeholders to support initiatives.
• Apply data analytics, visualization, and process improvement to customer-focused projects.
• Document solution requirements clearly and propose viable options.
• Lead meetings and communicate changes across organizational levels.
• Support daily activities across functions as needed by the team.

Skills

Strategic thinking

Customer-centric

Analytical skills

Curiosity

Work ethic

Time management

Communication

Relationship building

Team collaboration

Education

Business Administration degree

Job description

At Manulife, we believe in investing in the future starting with you! Our GRO program is a boldnew approachto early talent development, designed to launch your career with the support, structure, and opportunities you need to thrive. GRO is Manulife’s flagship early talent program.It’smore than just a job, it’sa launchpad for your career. GRO offersa consistent, high-quality experience for new graduates across the organization. Step into your future with GRO Operations and accelerate your career in financial services, a key stream within our GRO early talent program. This 18-month direct-hire program places new graduates in one of eight diverse business units across Toronto, Halifax, and Montreal, including Retail & Wealth, Retirement Operations, Investment Operations, Alternative Investment, Fund Services Performance & Reporting, and Strategy. You’ll gain hands‑on experience while building foundational skills in Customer Experience, Data Analytics, and Continuous Improvement. As part of GRO Operations, you’ll gain access to a supportive community, and benefit from structured learning, core skills training, mentorship, and leadership exposure, empowering you to grow your skills while making a real impact. With a values-first culture, professional development at every step, and a focus on your wellbeing and accelerated career progression, GRO Operations is your gateway to a meaningful and future-ready career.

Position Responsibilities

• Leverage your analytical skills and critical thinking to ask insightful questions, understand business drivers and needs, and bring clarity and precision to the scope and requirements of initiatives.
• Build and nurture positive, effective relationships to strengthen partnerships with key stakeholders.
• Apply your training and knowledge effectively in areas such as data mining, analysis and visualization, process assessment, root cause analysis, prioritization, and presenting your findings, with a focus on customer needs and NPS.
• Provide clear and concise documentation of solution requirements and propose viable solutions.
• Use strong communication skills to lead meetings and present information to all organizational levels.
• Clearly articulate upcoming changes to prepare our business partners.
• Recommend business decisions that drive results and address customer issues.
• Engage in daily activities, which may include valuation oversight, trade processing and reconciliation, risk oversight, vendor management, tax compliance, securities lending, financial reporting, client onboarding, shareholder record‑keeping, data management, and dashboard creation, depending on the team's needs.

Required Qualifications

• Pursuing a degree in Business Administration or a related field, with an expected graduation in Spring 2026 from an accredited university.
• Strategic thinking abilities.
• A strong focus on customer‑centric solutions.
• Analytical skills with a passion for data analysis and problem‑solving.
• Curiosity and a willingness to learn and grow.
• A strong work ethic coupled with a proactive, flexible attitude and a readiness to contribute wherever needed.
• Excellent time management, planning, and communication skills.
• Ability to build and maintain relationships with various stakeholders; a collaborative team player.
• An understanding of the financial services industry, including wealth and asset management.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location Halifax, Nova Scotia Working Arrangement Hybrid Salary range is expected to be between Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions.

Recent awards include

• 2024 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers
• 2023 Best Companies to Work for in Asia
• 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024)
• Manulife included in Bloomberg’s 2023 Gender-Equality Index

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.