GRO - Operations Analyst

Manulife Financial; Halifax; Hybrid; CAD 52,000 - 75,000; Full time

Benefits offered by this job

Mentorship

Structured learning

Leadership exposure

Wellbeing support

Job summary

Manulife Financial Corporation’s GRO Operations program invites new graduates to launch their careers in financial services across Canada, including Halifax. This 18‑month direct-hire program places graduates in diverse business units, offering hands-on experience in Customer Experience, Data Analytics, and Continuous Improvement.

You’ll gain structured learning, mentorship, and leadership exposure within a values-driven culture, with wellbeing and accelerated career progression as priority.

Qualifications

• Pursuing a degree in Business Administration or a related field, with an expected graduation in Spring 2026.
• Strategic thinking abilities.
• A strong focus on customer-centric solutions.
• Analytical skills with a passion for data analysis and problem-solving.
• Curiosity and a willingness to learn and grow.
• A strong work ethic coupled with a proactive, flexible attitude and a readiness to contribute wherever needed.
• Excellent time management, planning and communication skills.
• Ability to build and maintain relationships with various stakeholders; a collaborative team player.
• An understanding of the financial services industry, including wealth and asset management.

Responsibilities

• Leverage your analytical skills and critical thinking to ask insightful questions, understand business drivers and needs, and bring clarity and precision to the scope and requirements of initiatives.
• Build and nurture positive, effective relationships to strengthen partnerships with key stakeholders.
• Apply your training and knowledge effectively in areas such as data mining, analysis and visualization, process assessment, root cause analysis, prioritization, and presenting your findings, with a focus on customer needs and NPS.
• Provide clear and concise documentation of solution requirements and propose viable solutions.
• Use strong communication skills to lead meetings and present information to all organizational levels.
• Clearly articulate upcoming changes to prepare our business partners.
• Recommend business decisions that drive results and address customer issues.
• Engage in daily activities, which may include valuation oversight, trade processing and reconciliation, risk oversight, vendor management, tax compliance, securities lending, financial reporting, client onboarding, shareholder record-keeping, data management, and dashboard creation, depending on the team's needs.

Skills

Strategic thinking

Analytical skills

Customer-centric

Strong work ethic

Time management

Communication skills

Collaborative team player

Willigness to learn

Education

Bachelor's degree in Business Administration or related field

Job description

At Manulife, we believe in investing in the future starting with you! Our GRO program is a boldnew approachto early talent development, designed to launch your career with the support, structure, and opportunities you need to thrive. GRO is Manulife’sflagshipearly talent program.It’smore than just ajob,it’sa launchpad for your career. GRO offersa consistent, high-quality experience for new graduates across the organization.

Step into your future with GRO Operations and accelerate your career in financial services, a key stream within our GROearly talentprogram. This 18-month direct-hire program places new graduates in one of eight diverse business units across Toronto, Halifax,and Montreal,including Retail & Wealth, RetirementOperations, InvestmentOperations,Alternative Investment, Fund ServicesPerformance & Reporting, and Strategy.You’llgain hands‑on experience while building foundational skills in Customer Experience, Data Analytics, and Continuous Improvement. As part ofGRO Operations,you’llgain access to a supportive community, and benefit from structured learning, core skills training, mentorship, and leadership exposure, empowering you to grow your skills while making a real impact. With a values-first culture, professional development atevery step, and a focus on your wellbeing and accelerated career progression, GRO Operations is your gateway to a meaningful and future-ready career.

Position Responsibilities:

• Leverage your analytical skills and critical thinkingto askinsightful questions,understandbusiness drivers and needs, andbringclarity and precision to the scope and requirements of initiatives.
• Build and nurture positive, effective relationships to strengthen partnerships with key stakeholders.
• Apply your training and knowledge effectively in areas such as datamining,analysisand visualization, process assessment, root cause analysis, prioritization, and presenting your findings, with a focus on customer needs and NPS.
• Provide clear and concise documentation of solution requirements and propose viable solutions.
• Usestrong communicationskills to lead meetings and present information to all organizational levels.
• Clearly articulate upcoming changes to prepare our business partners.
• Recommend business decisions that drive results and address customer issues.
• Engage in daily activities, which may include valuation oversight, trade processing and reconciliation, risk oversight, vendor management, tax compliance, securities lending, financial reporting, client onboarding, shareholder record-keeping, data management, and dashboard creation, depending on the team's needs.

Required Qualifications:

• Pursuing a degree in Business Administration or a related field, with an expected graduation in Spring 2026 from an accredited university.
• Strategic thinking abilities.
• A strong focus on customer-centric solutions.
• Analytical skills with a passion for data analysis and problem-solving.
• Curiosity and a willingness to learn and grow.
• A strong work ethic coupled with a proactive, flexible attitude and a readiness to contribute wherever needed.
• Excellent time management, planning, and communication skills.
• Ability to build andmaintainrelationships with various stakeholders; a collaborative team player.
• An understanding of the financial services industry, including wealth and asset management.

When you join our team:

• We’llempower you to learn and grow the career you want.
• We’llrecognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team,we’llsupport you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Halifax, Nova Scotia

Working Arrangement

Hybrid

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.