Gro - operations analyst

Société Financière Manuvie; Halifax; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Manulife Financial Corporation in Halifax is launching the GRO Operations program—an 18-month direct-hire development track for new graduates. You'll gain hands-on experience in customer experience, data analytics and continuous improvement while working across multiple business units in a hybrid environment.

You will develop foundational skills with mentorship, leadership exposure, and structured learning designed to accelerate your career in financial services.

Qualifications

• Pursuing a degree in Business Administration with Spring 2026 graduation.
• Strategic thinking with a customer-centric focus.
• Analytical mindset with passion for data analysis.
• Curiosity and willingness to learn and grow.
• Strong work ethic and proactive, flexible attitude.
• Excellent time management and communication.
• Team player with stakeholder relationship skills.
• Familiarity with financial services industry.

Responsibilities

• Leverage analytical skills to understand drivers and clarify initiative scope.
• Build relationships with key stakeholders.
• Apply training in data mining, analysis, and visualization to address customer needs and improve NPS.
• Document solution requirements and propose viable options.
• Lead meetings and present information to all organizational levels.
• Articulate upcoming changes to prepare business partners.
• Recommend decisions that drive results and address customer issues.
• Engage in team tasks such as valuation oversight, trade processing, risk oversight, or data management as needed.

Skills

Analytical skills

Customer-centric mindset

Data analysis

Problem-solving

Communication skills

Time management

Collaborative teamwork

Education

Bachelor's in Business Administration

Job description

At Manulife, we believe in investing in the future starting with you! Our GRO program is a bold new approach to early talent development, designed to launch your career with the support, structure, and opportunities you need to thrive. GRO is Manulife’s flagship early talent program. It’s more than just a job, it’s a launchpad for your career. GRO offers a consistent, high-quality experience for new graduates across the organization.

Step into your future with GRO Operations and accelerate your career in financial services, a key stream within our GRO early talent program. This 18-month direct-hire program places new graduates in one of eight diverse business units across Toronto, Halifax, and Montreal, including Retail & Wealth, Retirement Operations, Investment Operations, Alternative Investment, Fund Services Performance & Reporting, and Strategy. You’ll gain hands‑on experience while building foundational skills in Customer Experience, Data Analytics, and Continuous Improvement. As part of GRO Operations, you’ll gain access to a supportive community, and benefit from structured learning, core skills training, mentorship, and leadership exposure, empowering you to grow your skills while making a real impact. With a values‑first culture, professional development at every step, and a focus on your wellbeing and accelerated career progression, GRO Operations is your gateway to a meaningful and future‑ready career.

Position Responsibilities:

• Leverage your analytical skills and critical thinking to ask insightful questions, understand business drivers and needs, and bring clarity and precision to the scope and requirements of initiatives.
• Build and nurture positive, effective relationships to strengthen partnerships with key stakeholders.
• Apply your training and knowledge effectively in areas such as data mining, analysis and visualization, process assessment, root cause analysis, prioritization, and presenting your findings, with a focus on customer needs and NPS.
• Provide clear and concise documentation of solution requirements and propose viable solutions.
• Use strong communication skills to lead meetings and present information to all organizational levels.
• Clearly articulate upcoming changes to prepare our business partners.
• Recommend business decisions that drive results and address customer issues.
• Engage in daily activities, which may include valuation oversight, trade processing and reconciliation, risk oversight, vendor management, tax compliance, securities lending, financial reporting, client onboarding, shareholder record‑keeping, data management, and dashboard creation, depending on the team's needs.

Required Qualifications:

• Pursuing a degree in Business Administration or a related field, with an expected graduation in Spring 2026 from an accredited university.
• Strategic thinking abilities.
• A strong focus on customer‑centric solutions.
• Analytical skills with a passion for data analysis and problem‑solving.
• Curiosity and a willingness to learn and grow.
• A strong work ethic coupled with a proactive, flexible attitude and a readiness to contribute wherever needed.
• Excellent time management, planning, and communication skills.
• Ability to build and maintain relationships with various stakeholders; a collaborative team player.
• An understanding of the financial services industry, including wealth and asset management.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Halifax, Nova Scotia

Working Arrangement

Hybrid

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑and‑long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.