Greeter/ Restaurant Host

ANdAZ; Ottawa; On-site; CAD 30,000 - 40,000; Part time

Job summary

An established industry player in hospitality is seeking a dynamic Greeter/Restaurant Host to enhance guest experiences. This role involves welcoming guests, managing reservations, and ensuring satisfaction through exceptional service. Ideal candidates will possess strong communication skills and a genuine desire to meet guest needs in a fast-paced environment. Join a company that values personal style and offers fantastic benefits, including training and development opportunities. If you're ready to make a positive impact in a vibrant atmosphere, this is the perfect opportunity for you.

Benefits

Discounted lodging accommodations

Discounts on food and beverage

Discounted transit passes

Recognition programs

Excellent training and professional development

Tuition reimbursement

Qualifications

• Experience as a restaurant host or hostess is invaluable.
• Ability to stand throughout shifts and manage guest interactions.

Responsibilities

• Welcome guests and create a positive first impression.
• Manage reservations and ensure guest satisfaction.
• Maintain cleanliness at the entrance and greeter station.

Skills

Customer Service

Communication Skills

Problem Solving

Tools

Opentable

Job description

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Summary

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Recognition programs
• Excellent training and professional development

Organization - Andaz Ottawa

Summary

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

We are proud to be recognized as one of the 'Great Place to Work' in Canada for 2025.

Responsibilities

Greeters are responsible for welcoming and creating the first impression for guests. These individuals influence the overall restaurant experience through interactions such as providing table accommodations and offering menu recommendations. They may also be the final point of contact, ensuring guest satisfaction.

If you have experience as a restaurant host or hostess, your skills are invaluable for this role at Hyatt. Your restaurant experience will help you succeed as a Greeter.

Essential Job Functions

• Deliver the brand promise and provide exceptional, friendly, courteous, and professional guest service at all times.
• Greet and seat guests according to established standards.
• Manage reservations via Opentable, walk-ins, and table assignments as directed.
• Follow all telephone etiquette guidelines, using guest names and standard greetings.
• Bid farewell to guests as they leave, following prescribed procedures.
• Handle guest and internal customer complaints courteously and efficiently, ensuring satisfactory resolution.
• Be familiar with all food and beverage items on the menu.
• Utilize the restaurant point-of-sales and table assignment systems as prescribed.
• Meet special guest requests whenever possible.
• Maintain cleanliness and order at the entrance and greeter station.
• Maintain the guest history system.
• Collaborate supportively with colleagues and other departments.
• Handle operating equipment and supplies carefully to minimize damage and waste.
• Complete assigned side work and perform other duties as assigned by supervisors.

Other Duties

• Report punctually in uniform with name tag.
• Maintain personal appearance and hygiene standards.
• Foster good relationships with colleagues and other departments.
• Adhere to hotel policies, including fire, hygiene, health, and safety regulations.
• Comply with Ontario and Ottawa legislation.
• Respond flexibly to departmental changes and needs.
• Attend training and meetings as required.

Visa Requirements

Must be legally eligible to work in Canada. The hotel cannot assist with work authorization.

Qualifications

• Flexible hours, including long shifts; varying schedules based on hotel needs.
• Ability to stand throughout shifts.
• A genuine desire to satisfy guest needs in a fast-paced environment.

Physical Requirements

Regularly required to sit, stand, bend, walk, use hands, lift up to 50 lbs, talk, and hear. Medium work exerting up to 50 lbs of force occasionally and frequently.

Additional Information

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industry: Hospitality