Graduate & Postdoc Studies Administrative Specialist

Wilfrid Laurier University; Southwestern Ontario; Hybride; CAD 48 000 - 51 000; Plein temps

Résumé du poste

Wilfrid Laurier University is seeking an Administrative Assistant (Graduate and Postdoc Studies) to support the Faculty of Graduate and Postdoctoral Studies. The role focuses on student support, records, and coordination across campuses, ensuring timely communications and equitable service delivery.

Based at the Waterloo Campus, the incumbent builds relationships with campus partners, handles documentation, and supports doctoral coordination while upholding high professional standards and

Qualifications

• 1 Year Post-Secondary Diploma/ Certificate plus 3 years of work related experience.
• Excellent customer service skills including the ability to interact and communicate effectively with faculty, students and staff.
• Proven ability to effectively handle complaints and to diffuse potentially challenging encounters.
• Demonstrated diplomacy and sensitivity to needs of a diverse graduate student population.
• Proven ability to work in a team environment and to serve as a resource for other university representatives involved in the delivery of graduate programs.
• Working in a high-volume office with competing priorities and daily stakeholder consultations, the incumbent must have demonstrated organizational skills including the ability to adapt to changing situations; ability to meet deadlines, prioritize and to simultaneously co-ordinate a multitude of priorities and tasks.
• Proven record of accuracy and attention to detail in a fast-paced multitasking environment.
• Excellent verbal and writing skills.
• Self-starter and self-motivator, with an ability to work independently; ability to assess situations and independently make mature, knowledgeable decisions.
• Knowledge of Banner, Cognos, Microsoft Office and other software programs related to activities of the department is expected.
• An ability to understand and manage confidential material.

Responsabilités

• Front-Line Engagement: Assess complexity of inquiries, offer guidance and determine action.
• Respond to emails, calls, and in-person inquiries for graduate program deadlines and details.
• Deliver tailored responses for domestic and international graduate prospects and students.
• Cultivate an exceptional experience for students and coordinate with campus partners.
• Coordinate ASPIRE content via Cascade CMS and prepare official letters for students.

Connaissances

Customer service

Diplomacy

Organizational skills

Verbal writing

Teamwork

Formation

Post-secondary diploma

Outils

Banner

Cognos

Microsoft Office

Description du poste

Wilfrid Laurier University is seeking an Administrative Assistant (Graduate and Postdoc Studies) to support the Faculty of Graduate and Postdoctoral Studies. The role focuses on student support, records, and coordination across campuses, ensuring timely communications and equitable service delivery.

Based at the Waterloo Campus, the incumbent builds relationships with campus partners, handles documentation, and supports doctoral coordination while upholding high professional standards and