Staff Travel Coordinator

Goway Travel; Toronto; Hybrid; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary with incentives

RRSP matching

Medical, dental and vision

Professional training

Travel perks and staff discounts

Inclusive, collaborative culture

Job summary

Goway Travel, a Toronto-based global travel company, seeks a detail-oriented Staff Travel Coordinator to manage end-to-end travel for our team. You will book business and personal travel, negotiate with suppliers, and ensure quality control on all documents.

Ideal candidates excel in English communication, are highly organized, and can work across Goway systems in a fast-paced environment while supporting multiple programmes and events worldwide.

Qualifications

• Detail oriented with high accuracy in bookings.
• Proficient in English, written and spoken.
• Experience using Goway systems for travel arrangements.

Responsibilities

• Book personal travel arrangements for Goway Staff members, friends and family and contest winners.
• Book employee travel for Goway events such as year-end parties, Christmas parties and the Cricket Match.
• Assist Commercial Managers with booking Goway FAMS when required.
• Book business travel for Goway Employees including but not limited to: Roadshows, Meetings, Office Visits.
• Liaising with Commercial Managers and suppliers for discounted rates when applicable.
• Ensure Quality Control on all confirmations to assure that the final documents will be correct.
• Itinerary QC done prior to releasing documents.
• Chase supplier for confirmations or missing information when required.
• Ensure flight information is up to date with any schedule changes prior to documents going out.
• Send electronic documents directly to Goway staff members and clients.

Skills

Detail oriented

English proficiency

Travel bookings

Multitasking

Team player

Customer service

Tools

Goway systems

Windows

Job description

Position Details

Job Type: Full Time

Location: Toronto (Hybrid role 3 days in office)

Reporting to: Director of Consumer Sales

Role Type: New

Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams. From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.

Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 800 employees. Our team of experts utilizes cutting-edge technology to tailor‑make 4 and 5-star travel experiences in over 100 countries around the world.

At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder’s incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.

If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey!

Job Purpose

We are seeking a detail-oriented Staff Travel Coordinator to manage end-to-end travel arrangements across our global team. You will book business travel, executive trips, staff events, personal travel, and Goway FAMs while negotiating discounted rates with suppliers. Responsible for thorough quality control, you will verify flight schedules, itinerary details, and confirmations prior to sending electronic documentation.

If you thrive in a fast-paced environment and possess strong travel system expertise, excellent English communication, and exceptional attention to detail, join us in delivering seamless worldwide travel experiences.

What will be your key responsibilities?

• Book personal travel arrangements for Goway Staff members, friends and family and contest winners
• Book employee travel for Goway events such as year-end parties, Christmas parties and the Cricket Match.
• Assist Commercial Managers with booking Goway FAMS when required.
• Book business travel for Goway Employees including but not limited to: Roadshows, Meetings, Office Visits
• Liaising with Commercial Managers and suppliers for discounted rates when applicable
• Ensure Quality Control on all confirmations to assure that the final documents will be correct. i.e. complete all pick-up/drop-off times for transfers, tours and or excursions.
• Itinerary QC done prior to releasing documents.
• Chase supplier for confirmations or missing information when required.
• Ensure flight information is up to date with any schedule changes prior to documents going out.
• Send electronic documents directly to Goway staff members and clients.

Required Skills And Qualifications

• Highly detail oriented with the ability to concentrate on tasks
• Ability to read and interpret confirmations.
• Ability to book travel arrangements using Goway systems
• Ability to multitask
• Ability to thrive in a face-paced environment
• Proficient in a Windows environment
• Ability to conduct Internet research
• Excellent verbal & written English communication skills
• Previous Travel Industry experience in a sales role is preferred
• Team player

What can you expect from Goway?

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you’ll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you’ll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you’ll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal‑opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.

AI Screening Disclosure

To help us fairly and efficiently review applications, we use an automated screening process to assess responses to pre‑determined questions. This initial step ensures all candidates are evaluated consistently. Qualified applicants will be reviewed by our recruitment team for further consideration.

Additional Notes

Goway Travel Ltd will retain applications, notifications, and records related to this posting for three years, reflecting our commitment to fair and equitable hiring practices.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one‑person dream into a family‑owned global leader in tailor‑made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We’re united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward‑thinking team, transforming wanderlust into life‑changing adventures for our fellow Globetrotters. Discover more at goway.com.