(工作内推)Customer Service Representative

51.CA; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

51.CA在多伦多地区招聘客户服务人员，处理银行与金融服务账户的来电咨询，提供专业、以客户为中心的服务，熟练使用多系统，确保信息准确。

无需事先经验；有关领域的专科或证书更佳，需熟悉社交媒体、平板、智能手机和线上工具，乐于帮助新移民、留学生等群体掌握数字应用，愿与团队协作实现目标。

Qualifications

• 无需事先经验；相关领域的专科或证书尤佳。
• 熟练使用社交媒体、平板、智能手机和在线工具。
• 具备倾听、解决问题并灵活应对新挑战的能力。

Responsibilities

• 处理与银行及金融服务账户相关的来电咨询，提供准确信息。
• 在互动中提供专业且以客户为中心的服务，达成质量与满意度目标。
• 在多系统之间导航并与团队成员协作实现绩效目标。

Job description

工作地点:北约克详细介绍有意者请发简历到以下邮箱:[e-mail]电话:647-333-8811 Cindy微信:S2Customercare(欢迎新移民,留学生持工签人士,配偶工签,有意向人士与我们联系.所有内推的工作,都会安排简历修改,面试培训,通过connection帮你跳过初筛,让简历直达Hiring Manager手中)Responsibilities:Handle inbound customer calls related to banking and financial services accountsResolve account inquiries and provide accurate informationDeliver professional and customer-focused service on every interactionNavigate multiple systems while speaking with customersMeet quality, productivity, and customer satisfaction goalsWork collaboratively with team members and leaders to achieve performance targetsRequirementsNo prior experience necessary; post-secondary degree or certification in related field of study is desirable.Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.Highly skilled at helping people who don't find digital applications intuitive to gain confidence in how to use them and to understand their benefits.Passionate commitment to helping customers.A focus on delivering a personal experience to customers.Resourceful self-starter with courage and confidence to approach customers.Readiness to collaborate and work in different capacities as part of a team.Strong interpersonal skills, including the ability to build rapport and connections with customers.An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.有意者请发简历到以下邮箱:[e-mail]电话:647-333-8811 Cindy微信:S2Customercare发布时间:今天发布