Gold Front Desk Supervisor — Luxury Guest Experience

AccorHotel; Lake Louise; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Staff housing

Free meal per shift

Benefits package

Pension plan

Travel discounts

Mountain Explorer program

Career growth within Accor

Job summary

Fairmont Chateau Lake Louise in Banff National Park, Alberta, Canada is seeking a Fairmont Gold Supervisor to oversee the front desk and rooms operations, delivering personalized luxury service on Fairmont Gold. This permanent or seasonal role offers a starting pay rate of 24.09 CAD/hour and a Sept 2026 start date, with the opportunity to work within Accor properties worldwide.

Join our Fairmont family in a stunning resort setting, with subsidized on-site staff housing, meals, comprehensive

Qualifications

• Previous guest service experience required.
• Previous Property Management System experience required.
• Computer literate in Microsoft Windows applications required.
• Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification.

Responsibilities

• Consistently offer professional, warm, personalized, friendly and engaging service.
• Assist in ensuring all Fairmont Gold standards and operating procedures are adhered to.
• Review all Fairmont Gold reservations to ensure requests are met, and anticipate the needs of arriving guests.
• Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs.
• Handle guest concerns and react quickly, ensuring that we can recover remarkably.
• Maintain guest profiles to ensure preferences are logged and used to wow guests.
• Provide thoughtful and knowledgeable Concierge information to our guests about local and area attractions.

Skills

Guest service experience

Education

ProServe certification

Tools

Property Management System

Microsoft Windows

Job description

Fairmont Chateau Lake Louise in Banff National Park, Alberta, Canada is seeking a Fairmont Gold Supervisor to oversee the front desk and rooms operations, delivering personalized luxury service on Fairmont Gold. This permanent or seasonal role offers a starting pay rate of 24.09 CAD/hour and a Sept 2026 start date, with the opportunity to work within Accor properties worldwide.

Join our Fairmont family in a stunning resort setting, with subsidized on-site staff housing, meals, comprehensive