GMV Program Lead & Clinical Ops (Hybrid)

Collage; Burnaby; Hybrid; CAD 80,000 - 113,000; Part time

Job summary

Collage in Burnaby, BC is seeking an Integrative Services Contractor to lead the GMV program. You will partner with the Medical Director and Operations Director to drive program development, uphold clinical standards, and optimize session delivery.

You will mentor facilitators, ensure regulatory compliance, manage charting and billing workflows, and contribute to website content and patient experience improvements as part of a hybrid work arrangement.

Responsibilities

• Clinical practice within your clinical scope.
• Act as first point of contact for GMV facilitators, resolving clinical and operational questions.
• Support clinical standards across the GMV program, and lead program-level decisions, implementing major changes with the Operations Director.
• Oversee the GMV program to ensure delivery quality, consistency, and continuous optimization across sessions.
• Assist GMV facilitators in improving program content — receiving feedback, identifying gaps, and supporting course/curriculum development.
• Audit GMV and education programs in accordance with the approved Changepain Clinic curriculum.
• Help to resolve potential issues to improve chart documentation and billing information where required, in accordance with Changepain standards, using the EMR within one business day of the session (per the group-session billing template).
• Provide website content, handouts, or materials for upload to the designated URL as required for each session.
• Comply with Changepain's GMV policies and procedures.
• Assist the administrative team to optimize GMV workflows, including session scheduling and online booking (TELUS CHR).
• Help the Medical Director and Operations Director create, maintain, and enforce clinic policies.
• Oversee GMV facilitators' competency and related regulatory college requirements.
• Gather feedback and comments from GMV facilitators and participants to inform improvements to the patient experience.
• Onboard, mentor, and upskill GMV facilitators; support continuing professional development and build program capacity.
• Support recruitment and scheduling for GMV facilitator roles in partnership with the Medical Director and Operations Director.
• Grow GMV participation through internal medical referrals and targeted marketing.
• Support online initiatives such as website content, online-booking improvements, and Google ratings, with the leadership team.
• Create new GMV program including content, presenting structure, facilitator collaboratively with CPC team
• Partner with the IT team to improve the AI documentation tool (Heidi) and the EMR for GMV sessions.

Job description

Collage in Burnaby, BC is seeking an Integrative Services Contractor to lead the GMV program. You will partner with the Medical Director and Operations Director to drive program development, uphold clinical standards, and optimize session delivery.

You will mentor facilitators, ensure regulatory compliance, manage charting and billing workflows, and contribute to website content and patient experience improvements as part of a hybrid work arrangement.