Remote Clinical Operations Lead — Mental Health Network

Canadian Mental Health Association; Vancouver; Remote; CAD 78,000 - 112,000; Full time

Job summary

Canadian Mental Health Association BC Division is seeking a Clinical Operations Manager to lead the Mind & Mood Clinical Care Network. The role includes supervising staff, overseeing intake and EMR systems, and collaborating with psychiatrists and other professionals.

The position offers mostly remote work with some travel to downtown Vancouver. Salary ranges from $78,149 to $112,340 CAD annually, depending on experience and internal equity.

Qualifications

• Master’s degree in a relevant clinical or health administration discipline.
• 5–7 years of progressive clinical experience with leadership responsibilities.
• Experience supervising regulated health professionals; experience with psychiatrists is an asset.
• Experience running a clinic or clinical program providing direct care.

Responsibilities

• Provide clinical leadership and oversight for the Mind & Mood Clinical Care Network with collaboration across teams.
• Oversee daily clinic operations to ensure client-centred service delivery and policy compliance.
• Supervise Administrative Support Coordinator and manage workload, coaching, and performance.
• Ensure intake, triage, waitlists, and client allocation are timely and equitable.
• Oversee EMR systems, documentation, privacy, and data quality.
• Lead policy development, program integration, and quality improvement initiatives.
• Evaluate services and prepare leadership reports; promote clinic services.

Skills

Clinical leadership

Staff supervision

Interdisciplinary teamwork

EMR systems

Policy implementation

Privacy compliance

Education

Master’s degree in a relevant clinical or health administration discipline

Tools

EMR platforms

Job description

Canadian Mental Health Association BC Division is seeking a Clinical Operations Manager to lead the Mind & Mood Clinical Care Network. The role includes supervising staff, overseeing intake and EMR systems, and collaborating with psychiatrists and other professionals.

The position offers mostly remote work with some travel to downtown Vancouver. Salary ranges from $78,149 to $112,340 CAD annually, depending on experience and internal equity.