Global Sales Operations Specialist

Pursuit; Calgary; On-site; CAD 80,000 - 110,000; Full time

Job summary

Pursuit Calgary is seeking a Global Sales Operations Specialist to provide operational, administrative, and system support to the Pursuit Global Sales Team from our Calgary office. You will help manage CRM data, assist with contracting, and support Revenue Cloud adoption across the organization.

This role requires strong communication, attention to detail, and the ability to train colleagues on Salesforce, Revenue Cloud, and related tools.

Qualifications

• Experience supporting sales teams and CRM processes.
• Ability to learn new systems and manage data quality.
• Strong organizational and communication skills.
• Willingness to travel domestically and internationally.

Responsibilities

• Provide day-to-day operational support to Sales Managers and global teams.
• Maintain Salesforce records and assist with CRM onboarding.
• Support Revenue Cloud contracting processes and documentation.
• Develop SOPs, training materials, and resources.
• Collaborate with stakeholders to streamline processes.

Skills

Sales operations support

CRM systems

Salesforce

Data maintenance

Stakeholder communication

Training & onboarding

Education

Diploma in tourism, sales, business, administration or related field

Tools

Salesforce

Revenue Cloud

Job description

## Global Sales Operations SpecialistApply: CAN, AB, Calgary, Calgary Office: USA, MT, Columbia Falls, Glacier Park Collection Support Offices: USA, AK, Anchorage, Alaska Collection Support Offices: Full time: Posted Yesterday: JR102453At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.**GENERAL RESPONSIBILITY*** Provide operational, administrative, and system support to the greater Pursuit Global Sales Team.* Support the day-to-day administration and adoption of Pursuit's sales systems, including Salesforce and Revenue Cloud.* Support Sales Managers and global sales teams with contracting, CRM processes, data maintenance, and system-related questions.* Assist with the creation, maintenance, and implementation of sales processes, tools, documentation, and resources.* Support the ongoing adoption of Revenue Cloud contracting processes, helping Sales Managers navigate the system and complete contracting requirements independently.* Maintain accurate and timely sales information across systems and support data integrity through regular review and updates.* Collaborate with Sales Operations, Sales Managers, and other internal stakeholders to ensure consistent processes and information across global sales teams.* Provide training, onboarding, and ongoing support for sales systems and processes as required.* Provide coverage in the absence of other Sales Operations and Automation team members.* Support projects and initiatives that require additional operational or administrative support.* Continuously identify opportunities to improve sales processes, system adoption, documentation, and the overall user experience. **SPECIFIC DUTIES & RESPONSIBILITIES****SALES OPERATIONS & SUPPORT*** Provide day-to-day operational support to Sales Managers and global sales teams.* Act as a first point of contact for routine questions relating to sales systems, processes, contracting, and CRM administration.* Build, maintain, and liaise with internal and external stakeholders as required.* Coordinate and maintain sales materials, resources, tracking documents, and process documentation.* Assist with account, opportunity, activity, contact, and other sales data updates within Salesforce.* Support Sales Managers with system navigation, troubleshooting, and process-related questions.* Assist with the onboarding of new Sales Managers and team members to sales systems and processes.* Monitor and follow up on outstanding operational tasks to support timely completion. **REVENUE CLOUD & CONTRACTING*** Support Sales Managers in the use of Salesforce Revenue Cloud for sales contracting and related processes.* Support Sales Managers in completing their own contracting requirements and provide guidance on system processes where required.* Assist with the preparation and maintenance of rate sheets and other contracting resources.* Ensure required contracting documentation and information is accurately entered and maintained within Revenue Cloud and associated systems.* Support the implementation and adoption of new Revenue Cloud processes, functionality, and system enhancements.* Identify recurring user issues or process gaps and escalate them to Sales Operations for review and resolution.* Maintain and update supporting SOPs, training materials, and reference documentation as processes evolve. **CRM & DATA SUPPORT*** Support the ongoing maintenance and adoption of Salesforce across global sales teams.* Assist with maintaining accurate and complete account, contact, opportunity, activity, and other CRM records.* Perform routine data updates, corrections, and quality checks as required.* Support users with Salesforce processes and functionality within established guidelines.* Assist with CRM onboarding and training for new and existing users.* Identify data or process issues and escalate more complex requirements to Sales Operations and Automation.* Support CRM projects, system changes, testing, and user adoption initiatives as required. **SALES ENABLEMENT & PROCESS SUPPORT*** Create and maintain user guides, SOPs, training materials, and other resources to support consistent sales processes.* Lead or assist with training and onboarding sessions for Salesforce, Revenue Cloud, and related sales tools.* Support communications relating to system changes, process updates, and new initiatives.* Work collaboratively with Sales Operations to identify opportunities to simplify processes and improve the user experience.* Assist with testing new system functionality, processes, and enhancements before broader implementation.* Provide feedback from end users to Sales Operations to help inform future system and process improvements. **CUSTOMER & STAKEHOLDER SUPPORT*** Provide professional and timely support to internal and external stakeholders.* Assist with customer communications and operational follow-up where required.* Maintain positive working relationships with Sales Managers, Sales Operations, and other internal teams.* Ensure information provided to stakeholders is accurate, consistent, and aligned with established processes. **REQUIRED SKILLS & QUALIFICATIONS*** A diploma in tourism, sales, business, administration, or a related field, with at least two years of relevant experience.* Experience supporting sales teams, business operations, CRM systems, or similar business processes.* Strong administrative, organizational, and communication skills.* Comfortable working with technology and learning new systems, with experience using Salesforce or similar CRM platforms considered an asset.* Experience with sales contracting, Revenue Cloud, or other sales technology considered an asset.* Self-motivated, resourceful, and able to work independently while knowing when to seek support or escalate an issue.* Detail-oriented with a strong focus on accuracy and data quality.* Able to manage multiple priorities, deadlines, and requests in a fast-paced environment.* Strong interpersonal skills with the ability to build positive relationships with users and stakeholders across different teams and locations.* Comfortable providing training, guidance, and support to colleagues with varying levels of technical experience.* Collaborative team player with a willingness to support broader Sales Operations initiatives.* Adaptable and comfortable working through changing systems, processes, and business requirements.* Proficient in Microsoft Office and willing to learn and adopt new technology and business systems.* Willing to travel domestically and internationally, with a valid passport required for conferences and business needs. The above list provides an overview of what this job requires, but no job description can anticipate every single task, issue, or project that could come up. Pursuit reserves the right to adjust, reduce, add, or change job responsibilities as needed for the success of the business.