Global Kafka DevOps Engineer - KaaS Platform

Citibank (Switzerland) AG; Mississauga; On-site; Confidential; Full time

Job summary

Citi is seeking an experienced Kafka operations professional to join the KaaS App & Infra Operations team. You will provide production support, manage releases, and collaborate with platform engineers to ensure stability and scalability of Kafka services across regions.

This role requires 5+ years in application & infrastructure operations, strong Kafka experience, and proficiency with Unix systems. You will contribute to documentation, continuous improvement, and incident management efforts

Qualifications

• 5+ years of proven experience in an Application & Infrastructure Operations role.
• Solid production Kafka experience (Kafka Brokers, Connect, Zookeeper).
• Exposure to Confluent stack is a plus (ksqlDB, Rest Proxy, Schema Registry, Control Center).
• Proficiency with automation tools, specifically Ansible.
• Experience administering Unix systems and applications.
• Proven monitoring using Grafana and Splunk.
• Strong communication with stakeholders at all levels.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Provide L1/L2 technical support, incident resolution, and manage releases.
• Oversee Change & Release Management and Incident & Problem Management.
• Lead/participate in post-release health checks and CoB procedures.
• Develop and maintain technical support documentation.
• Coordinate with platform engineering and users/tenants as liaison.
• Assist with regional handovers and follow-the-sun support.
• Escalate major outages and ensure clear communications to stakeholders.
• Identify opportunities to improve stability and efficiency of KaaS.

Skills

Kafka administration

Incident resolution

Monitoring & alerting

Stakeholder communication

Automation (Ansible)

Unix system administration

Education

Bachelor's degree

Tools

Grafana

Splunk

Confluent stack

Job description

Citi is seeking an experienced Kafka operations professional to join the KaaS App & Infra Operations team. You will provide production support, manage releases, and collaborate with platform engineers to ensure stability and scalability of Kafka services across regions.

This role requires 5+ years in application & infrastructure operations, strong Kafka experience, and proficiency with Unix systems. You will contribute to documentation, continuous improvement, and incident management efforts