Global IT Service Desk Intern

Hatch; Mississauga; On-site; CAD 30,000 - 34,000; Full time

Job summary

Hatch in Mississauga is offering a Service Desk Student internship reporting to our Information Technology group. You will support offices globally, locally, and remotely, handling desktop services for PCs, printers, and network gear while gaining exposure to ITSM tools and mentorship from industry leaders.

You are enrolled in a college diploma or degree program related to PC technical support or networking, with strong English communication and a desire to grow in a fast-paced, globally

Qualifications

• Enrolled in a college diploma or degree program with relevance in PC technical support, cyber security, network administration, or similar field of study.
• Ability to support Dell, HP laptop/desktop computers, peripherals, Ricoh, HP, Canon multi-function printers and other computer hardware.
• Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required.

Responsibilities

• Assist in providing desktop services to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services.
• Prioritize and manage service support requests in line with expected service levels targets.
• Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects.
• Must be able to deploy image and software to computers locally and remotely.
• Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required.
• Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead.
• Promote and adhere to departmental and organizational information security policies, standards and procedures.
• Perform other related duties incidental to the work described.
• Strive for excellence in customer service in line with the company values and expectations.
• Ability to work overtime or flexible time when required.

Skills

Communication skills

English proficiency

Problem solving

Education

College diploma/degree in related field

Tools

Dell/HP hardware

Printers

Job description

Hatch in Mississauga is offering a Service Desk Student internship reporting to our Information Technology group. You will support offices globally, locally, and remotely, handling desktop services for PCs, printers, and network gear while gaining exposure to ITSM tools and mentorship from industry leaders.

You are enrolled in a college diploma or degree program related to PC technical support or networking, with strong English communication and a desire to grow in a fast-paced, globally