Canada Growth & Retention Delivery Lead

Intuit, Inc.; Toronto; Hybrid; CAD 119,000 - 161,000; Full time

Job summary

Intuit, Inc. in Toronto is seeking a Growth and Retention Delivery Lead to own the delivery and commercial performance of the Canada Customer Success Growth & Retention (G&R) programs for QuickBooks.

The role sets the standard for how G&R work is done across markets and interfaces with global and market teams to ensure onboarding, retention, and sales targets are met. You will translate strategy into delivery plans, own performance metrics, and lead partner and internal teams.

Qualifications

• 5+ years in customer success, growth and retention or commercial operations
• Experience with SaaS or subscription business models
• Experience delivering commercial outcomes through outsourced or BPO partners
• Experience setting operating standards and playbooks across multiple markets
• Strong written and verbal communication skills and stakeholder influence

Responsibilities

• Own day-to-day delivery of Canada Growth & Retention programs and performance
• Translate strategy into a delivery plan with milestones and ownership
• Own leading/lagging indicators and drive corrective action when off target
• Direct training, quality, and calibration for G&R delivery teams
• Own design and operation of incentive programs and quality routines
• Forecasting input and staffing decisions for Canada business
• Lead experiments and size impact before scaling market-wide

Skills

Growth and retention

Customer success

SaaS metrics

Program delivery

Cross-functional leadership

Education

Bachelor's degree

MBA preferred

Job description

Intuit, Inc. in Toronto is seeking a Growth and Retention Delivery Lead to own the delivery and commercial performance of the Canada Customer Success Growth & Retention (G&R) programs for QuickBooks.

The role sets the standard for how G&R work is done across markets and interfaces with global and market teams to ensure onboarding, retention, and sales targets are met. You will translate strategy into delivery plans, own performance metrics, and lead partner and internal teams.