Global Digital Product Manager

Manulife/John Hancock; Toronto; On-site; CAD 93,000 - 143,000; Full time

Benefits offered by this job

Health

Dental

Mental health

Vision

Short- and long-term disability

Life and AD&D insurance coverage

Adoption/surrogacy and wellness

Employee/family assistance plans

Retirement plans and employee share

Paid time off

Job summary

Manulife/John Hancock is seeking a Global Digital Product Manager to execute the product strategy and roadmap for the Global Corporate website, including Adobe Experience Manager components that underpin Manulife Investment Management’s digital properties.

You will collaborate with business partners and design/development teams to prioritize projects that deliver a superior customer experience and tangible business value.

Qualifications

• Bachelor's Degree in a related field with 10+ years experience.
• Experience in financial services products and sales cycle.
• Strong KPI management and data-driven insights.

Responsibilities

• Lead redesign of Manulife Investment Management’s global corporate website and evolve it to deliver value.
• Drive strategy and execution of Adobe Experience Manager components to enhance client experience.
• Lead global digital platforms strategy to improve cross-regional experience and efficiency.
• Present concepts, roadmaps and delivery timelines to stakeholders clearly.
• Manage backlog and ensure quality grooming; act as a Business Process owner in Agile.

Skills

Stakeholder communication

Agile project management

User-centric design

Education

Bachelor's Degree

Tools

Adobe Experience Manager

Job description

The Global Digital Product Manager is responsible for the execution on product strategy/roadmap for our Global Corporate website, and the Adobe Experience Manager components that act as the foundation for all Manulife Investment Management’s digital properties. The Manager will work with business partners & internal/external design & development teams to implement and iterate them. This role will initiate and prioritize projects that drive excellent customer experience, and generate business value!

Position Responsibilities:

Lead the redesign of Manulife Investment Management’s global corporate website, and continue to evolve it to ensure it has clear objective, and delivers value as part of the overall Manulife digital ecosystem Drive the strategy and the execution of Manulife Investment Management’s Adobe Experience Manager components, the foundation of our digital experience. You will work with stakeholders and partners to implement AEM components that elevates our client experience, and drive customer engagement with our digital offerings Lead the strategy of global shared digital platforms, identify areas of opportunity to leverage platforms across regions to improve digital experience, and drive efficiency Clearly present product concepts, roadmap, and delivery timeline to business stakeholders Take product enhancements and new product launches from start to finish thinking through each detail and delivering solid results, collaborating with cross functional teams for every stage of product development Manage Program Backlog and other means to achieve and maintain targeted business objectives. Champion user-centric design, leveraging user feedback from various channels, competitive analysis, and technology trends to facilitate building advisor-centric products Work with stakeholders on responding to bugs and critical customer facing issues. Managing and updating the team backlog with quality grooming. Act as a Business Process owner within the Agile development process. Work with internal teams on performing analysis and generating requirements, evaluate the feasibility and technical alternatives, prioritize and generate a deliverable Proven ability to understand customers' operations and business drivers and translate them into product requirements. Always work with the teams to ensure value delivery, and ensure an adoption strategy is in place. Responsible to identify and carefully consider which activities will produce the most business value Overall experience of 6-8 years with 4+ years of web content management system Knowledge in AEM foundational concept Knowledge on latest AEM features Vendor relationship management

Required Qualifications:

Bachelors Degree 10+ years experience Working knowledge of financial services products, sales cycle and market Ability to manage key performance indicators (KPI’s) and leverage reporting data to provide insight to the business and make strategic business recommendations Exceptional communication and presentation skills Ability to conduct user/design research or work closely with design researchers Ability to understand and navigate the challenges inherent in a larger organization while staying productive, creative, and engaged

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see If you are applying to this role in Massachusetts, please note the salary range is $128,550 - $222,820 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Benefits

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

Salary and Compensation (Location Specific)

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Salary range is $128,550 - $222,820 USD for Massachusetts. Salary range is $92,900.00 CAD - $142,900.00 CAD for Toronto, Ontario. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

App and Accommodation

To request a reasonable accommodation in the application process, contact [e-mail].

Equal Opportunity Employer

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

Mission and Culture

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see - and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026.

Data and Analytics

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.