Global Cold-Chain Customer Care Specialist

Americold Logistics, LLC.; London; On-site; CAD 42,000 - 52,000; Full time

Job summary

Americold is seeking a motivated customer service/clerical support specialist in Ontario. You will respond to inquiries and complaints about work orders, shipments, and inventory, acting as a liaison between customers and internal teams for account administration and invoicing.

The role involves generating and maintaining paperwork for customer orders, scheduling loads, updating inventory records, and providing general clerical support.

Qualifications

• High school diploma or GED required.
• 0+ years of experience in customer service or clerical support.
• Accurate typing and data entry skills required.
• Knowledge of Warehouse Management Systems and Microsoft Office Suite required.
• Ability to operate desktop computers and office equipment required.

Responsibilities

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
• Report customer feedback to management and act as a liaison between customers and internal teams for account administration and invoicing.
• Generate and maintain all paperwork and information required for customer work orders, including tracking orders and updating inventory records.
• Verify computer-generated invoices to assure proper invoicing of accounts.
• Provide clerical support, such as overseeing paperwork associated with orders, maintaining files, answering phones, and greeting visitors.
• Schedule loads as required and maintain updated reports to ensure all loads are empty and closed.
• Resolve issues related to refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Typing

Data entry

Customer service

Office communication

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Job description

Americold is seeking a motivated customer service/clerical support specialist in Ontario. You will respond to inquiries and complaints about work orders, shipments, and inventory, acting as a liaison between customers and internal teams for account administration and invoicing.

The role involves generating and maintaining paperwork for customer orders, scheduling loads, updating inventory records, and providing general clerical support.