Global Airports IT Service Delivery Lead

Vanderlande; Vancouver; Hybrid; CAD 99.000 - 134.000; Vollzeit

Benefits dieser Stelle

40 vacation days (20 statutory + 20–f​

Flexible working hours

Hybrid workplace (40% home / 60% in‑cr

Health & Wellbeing budget €300/year

Commuting allowance with public travel

Home office allowance

Pension scheme and health insurance

On-site health centers and gym

Vanderlande Academy and training

Network communities and initiatives

Company restaurant and coffee bar

Zusammenfassung

Vanderlande is seeking an IT Service Delivery Manager to oversee global smart IT solutions for airports, coordinating between customers and the Service Management organization. You will guide handovers, supervise contracts, and drive improvements across service delivery.

The role requires IT/automation familiarity, English fluency, and readiness to travel internationally. The role combines strategic oversight with hands‑on coordination, working with Sales, Engineering, and Life Cycle Services to

Qualifikationen

• Degree in CS, IT, IS, mathematics, or related technical field.
• Hands-on experience with IT infrastructure and software development environments.
• Affinity with IT and Industrial Automation; interest in logistics and operational processes.
• Proficient in ITIL-aligned IT Service Management practices.
• Proactive, pragmatic and results‑oriented with strong analytical and problem‑solving skills.
• Excellent spoken and written English; able to travel internationally.

Aufgaben

• Oversee the implementation of new or modified service contracts, ensuring alignment with operational capabilities and customer expectations.
• Manage the handover of newly installed systems or services to the Service team, ensuring readiness for ongoing support and maintenance.
• Coordinate support efforts by bringing together the right teams, tools, and information, while assigning and monitoring work across internal teams and external partners.
• Collaborate with Service Desks, internal teams, and customer stakeholders to identify and implement improvements in Airports IT Solutions and Vanderlande service standards.
• Provide clear reporting on service delivery performance, including achievements, challenges, and improvement plans, and prioritize known issues for product development teams to support timely resolution and feedback.
• Analyze customer feedback, facilitate workshops to identify business opportunities and service improvements, and support Sales with service‑related input during pre‑sales and contract definition.

Kenntnisse

ITSM

Cross-functional collaboration

English communication

Analytical mindset

Ausbildung

Bachelor’s degree in CS/IT/IS/Math or related field

Tools

IT infrastructure tools

Jobbeschreibung

Vanderlande is seeking an IT Service Delivery Manager to oversee global smart IT solutions for airports, coordinating between customers and the Service Management organization. You will guide handovers, supervise contracts, and drive improvements across service delivery.

The role requires IT/automation familiarity, English fluency, and readiness to travel internationally. The role combines strategic oversight with hands‑on coordination, working with Sales, Engineering, and Life Cycle Services to