Service Technician I

Vanderlande Industries Canada Inc.; Toronto; On-site; CAD 61,000 - 72,000; Full time

Job summary

Vanderlande in Toronto, Canada, seeks a Service Technician I to support a large automated warehouse. You will perform on-site preventive maintenance and rapid troubleshooting for high-tech material handling systems while ensuring safety and efficiency.

Strong electrical/mechanical skills and a customer-focused approach are essential for delivering reliable service. The role operates on a 24/7 rotating shift, with days and nights, and requires a valid driver license and the ability to read wiring

Qualifications

• Electrical license required or equivalent
• Experience with automated systems and electro-mechanical skills
• Fault-finding in electrical and mechanical systems
• Ability to read electrical diagrams and manuals
• Experience with electrical schematics/wiring diagrams
• Proficient with electrical test instruments
• Valid driver license
• Preferred: Warehouse/ material handling experience
• Knowledge of Siemens controls is a plus
• Reading diagrams and operation manuals
• Flexible with shifts and time management
• Strong team player with good communication
• Customer/service oriented
• Computer and equipment literacy
• Problem solving under pressure
• Process improvement mindset
• Able to work in high-stress environment

Responsibilities

• Troubleshoot non-routine problems in the material handling system
• Solve complex issues in ACP (Auto Case Picking) systems
• Maintain and troubleshoot motors, gearboxes, rollers, bearings, shafts
• Maintain and troubleshoot electrical components: sensors, relays, switches, encoders, drives
• Communicate work status to teams and stakeholders
• Read engineering drawings for layout and operation
• Perform preventive maintenance (electrical and mechanical)
• Document maintenance activities and system errors
• Replace machine spare parts as needed
• Address callouts, alarms, and warnings, monitor from Control Room
• Comply with Vanderlande programs and procedures
• Perform additional duties as assigned

Skills

Electrical licensing knowledge

Electro-mechanical skills

Electrical fault-finding

Mechanical fault-finding

Electrical schematics/wiring diagrams

Electrical test instruments

Vocational/technical qualifications

Valid Driver license

Warehouse operations experience (pref)

Conveyor/material handling experience

Siemens controls knowledge

Reading diagrams and manuals

Hand tools precision measuring

Time management/flexibility

Strong communication

Customer and service orientation

Computers and equipment literacy

Problem solving under pressure

Process improvement mindset

Ability to work in stressful enviro

Education

Electrical license (Industrial Electrician Trade Certification or Red Seal Millwright)

Tools

SICK ATR systems

Siemens controls

Electrical test instruments

Hand tools

Job description

Job Title Service Technician I Job Description

About Vanderlande

Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities for our employees.

About the Role

Vanderlande has recently built a large advanced automated warehouse for one of the largest retailers in the world in Canada.

You will play a pivotal role in our support of this state-of-the-art warehouse. You will work closely with various teams to ensure efficient on-time preventive maintenance and swift troubleshooting when incidents arise.

The ideal candidate for this position has a strong understanding of warehouse operations, is comfortable with high-tech systems and automation, and is committed to maintaining the highest standards of safety and efficiency.

This role is crucial to our mission of providing the best service to our customer to make sure their business can thrive in Canada.

Key Responsibilities

• Technician I will be relied upon for troubleshooting support for non-routine problems in the material handling system.
• Solving complex errors in an ACP (Auto Case Picking) system.
• Responsible for the maintenance and troubleshooting of mechanical components such as: motors, motor-gearbox assemblies, rollers, bearings, shafts, sprockets
• Responsible for the maintenance and troubleshooting of electrical control components such as; photo eyes, motor starters, relays, limit switches, proximity sensors, solenoids, encoders, variable frequency drives
• Communicate with various parties on the work performed and present status of specialty systems
• Interpret engineering drawings in reference to layout, location, and operation of the system
• Execution of preventive maintenance (both electrical and mechanical)
• Reporting of executed maintenance activities
• Analysis of system errors
• Replacements of machine spare parts
• Reporting of problems and maintenance activities that need attention
• Attending to call outs, faults, alarms, and warnings and monitor system from the Control Room
• Compliance with all Vanderlande programs, policies, and procedures
• Perform other duties / assignments that might be occasionally required by the management

Requirements

• Electrical License: Industrial Electrician Trade Certification or Certified Construction/Maintenance Electrician or "Red Seal" Industrial Millwright License is required
• Experience of supporting automated systems with a proficient level of electro- mechanical skills
• Electrical fault-finding and fault-rectification skills, including the replacement and configuration of field devices (inverters, sensors, scanners etc.)
• Mechanical fault-finding and fault-rectification skills (gearboxes / bearings / sprockets / drives etc.)
• Experience with electrical schematics / wiring diagrams
• Skilled in the use of standard electrical test instruments
• Relevant vocational and / or technical qualifications
• Valid Driver license
• Preferred Qualifications Warehouse Operations experience
• Conveyor services or material handling services experience
• Knowledge-Skills-Abilities (Competencies) Working knowledge of mechanical and electrical (motors, electrical circuits, SICK ATR systems, and other material handling equipment) and controls (Siemens) systems
• Ability to read diagrams, electrical drawings, operation manuals and manufacturers specifications
• Knowledge of use of hand tools, precision measuring and testing instruments
• Flexibility with time, able to shift priorities quickly based on staff and system needs
• Team player with strong verbal and written communication skills
• Customer and service oriented
• Working knowledge of computers and equipment
• Ability to solve problems under pressure
• Pro-active attitude towards process improvement
• Working in a stressful environment

Position Type/Expected Hours of Work

Full time position; 24/7 operation; this is a rotating shift position that includes both days and nights

Travel

This position requires no travel.

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands

While performing the duties of this job, the employee is regularly required to communicate (transmit, convey, receive) information. The specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently (25% to 75%) required to climb, reach, sit, and access confined spaces that require kneeling, crawling, and other positions that require physical maneuvering. The employee is constantly (75% or more) required to move and lift objects (stacks of totes/ trays, tools, equipment, parts, etc.) of up to 50lbs; bend/twist; stoop; stand; walk; push-pull. The employee is occasionally (up to 25% of the time) required to carry and transfer up to between 50 and 120lbs.

Work Environment

The work environment/physical requirements described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit, use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is sometimes exposed to the material handling systems, mechanical parts, and vibration. The noise level in the work environment and job sites can be loud. The Service Technician will encounter mechanical, electrical, and hydraulic equipment. Ear protection should be worn.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

Vanderlande is an Equal Employment Opportunity Employer committed to providing equal employment opportunities to all qualified applicants and employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, or any other status protected by applicable law. We are committed to providing reasonable accommodations as required by law.

Salary range

This is a full-time, nonexempt position, eligible to receive a base salary and to participate in an annual performance bonus program. The compensation range listed represents the maximum and minimum starting base pay for this position as of the time of posting. Final compensation offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent. Hourly rate: CAD$44 to CAD$52

Every day, millions of people rely on Vanderlande without even knowing it. From baggage checked in at the airport to parcels on their way to someone’s doorstep, our automation solutions help keep the world moving. Vanderlande designs, delivers, and supports automation technology, operational software, and lifecycle services for leading airports and parcel operations worldwide. Across more than 100 countries, our customers rely on us to keep their operations moving reliably, efficiently, and sustainably. Behind every solution are the people who make it happen. At Vanderlande, how we work matters just as much as what we deliver. Our values, Every Day Better, We Care, and Team Play, guide how we collaborate, support each other, and create value for our customers. Here, you can work with colleagues across disciplines and cultures, contribute to work that makes a difference, and build your future in an organisation that invites you to grow. Explore what is possible at Vanderlande and discover how you can make an impact. Aspire. Grow. Achieve. Together.