Global Account Manager

WestJet Group; Calgary; On-site; CAD 120,000 - 170,000; Full time

Job summary

WestJet Group is seeking a Global Account Manager to lead air sales to OTAs and drive revenue and market-share growth through strategic account management and data analysis. You will collaborate with multiple internal teams and external partners to develop and execute comprehensive plans that meet targets.

The role requires 7–10 years in account management and performance marketing, strong negotiation and presentation skills, and the ability to travel regularly in a global environment.

Qualifications

• 7-10 years of experience in account management and performance marketing with strong B2B contract negotiation
• Strong negotiation and analytical skills
• Experience in a global environment and tailoring strategic plans for international partnerships
• Ability to manage accounts through strategic account business plans
• Highly organized with strong prioritization, multitasking and urgency
• Ability to navigate the consultative selling process effectively
• Proven ability to balance Guests and WestJet needs while remaining results-focused
• Ability to deliver engaging presentations to travel industry executives
• Excellent written and verbal communication skills
• Proven ability to work in a fast-paced, dynamic environment
• Demonstrated ability to present ideas clearly and solve problems creatively
• Ability to travel regularly for the role

Responsibilities

• Manage revenue, market share growth, and retention within an assigned portfolio of Online Travel Agencies (OTAs)
• Develop, execute, and continuously analyze strategic marketing plans with defined KPIs aligned to WestJet's strategic pillars
• Qualify and contract new partnerships that align with WestJet's strategic pillars
• Establish and develop relationships within a defined portfolio
• Prepare and deliver proposals and presentations to all levels of the organization
• Manage partner marketing funds, incentives, and promotional programs
• Act as a subject matter expert on WestJet's products and services
• Maintain a competitive and industry knowledge base of product and service offerings, and provide strategic recommendations
• Lead project management as required to support partner and WestJet objectives
• Provide accurate and timely reporting to WestJet leadership
• Ensure personal targets and KPIs are met
• Attend industry events, trade shows, and partner events
• Work cross-functionally with internal departments, including Trade Marketing, Performance Marketing, Sales Development, Finance, and Loyalty

Skills

Negotiation

Analytical skills

Presentation skills

Communication skills

Organization

Prioritization

Multitasking

Global experience

Strategic account plans

Consultative selling

Problem solving

Education

Post-secondary education

Tools

DDS

GDS

PRISM

Tableau

MS Office

Job description

Reporting to the Manager, Agency & Specialty Sales, theGlobal Account Manager leads air sales efforts to maximize revenue and drive market share growth within a portfolio of online travel agencies (OTAs). Key responsibilities include customer relationship management, contract negotiation, business planning, and data analysis to set optimal program goals and ensure revenue and market share targets are met.

This role blends traditional consultative account management with a strong emphasis on developing and executing strategic marketing plans. The Global Account Manager fosters a team-selling environment, collaborating with and regularly updating multiple internal and external stakeholders.

Key deliverables include:

• Manage revenue, market share growth, and retention within an assigned portfolio of Online Travel Agencies (OTAs)
• Develop, execute, and continuously analyze strategic marketing plans with defined KPIs aligned to WestJet's strategic pillars
• Qualify and contract new partnerships that align with WestJet's strategic pillars
• Establish and develop relationships within a defined portfolio
• Prepare and deliver proposals and presentations to all levels of the organization
• Manage partner marketing funds, incentives, and promotional programs
• Act as a subject matter expert on WestJet's products and services
• Maintain a competitive and industry knowledge base of product and service offerings, and provide strategic recommendations
• Lead project management as required to support partner and WestJet objectives
• Provide accurate and timely reporting to WestJet leadership
• Ensure personal targets and KPIs are met
• Attend industry events, trade shows, and partner events
• Work cross-functionally with internal departments, including Trade Marketing, Performance Marketing, Sales Development, Finance, and Loyalty

Experience & Qualifications:

• Relevant post-secondary education
• 7-10 years of experience in account management and performance marketing, with a strong background in business-to-business (B2B) contract negotiation
• Strong negotiation and analytical skills
• Experience working in a global environment, with the ability to tailor strategic business plans to the needs of a global partnership with multiple international points of sale
• Ability to manage accounts through the development of strategic account business plans
• Highly organized, with strong prioritization and multitasking skills and a sense of urgency
• Ability to navigate the consultative selling process effectively
• Proven ability to balance the needs of Guests and WestJet while remaining results-focused
• Ability to deliver engaging presentations to travel industry executives
• Excellent written and verbal communication skills
• Strong knowledge of reporting and analytics tools (e.g., DDS, GDS, PRISM, Tableau, MS Office)
• Proven ability to work in a fast-paced, dynamic environment
• Demonstrated ability to present ideas clearly and solve problems creatively
• Ability to travel regularly as required for the role