Gestionnaire Soft Services, Santé et Sécurité

JLL; Dorval; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in commercial real estate is seeking a dedicated professional to manage client relationships and ensure service delivery. The role involves overseeing soft services, financial management, and compliance with health and safety regulations. Ideal candidates will have relevant experience, strong organizational skills, and be bilingual in French and English. Join a dynamic team committed to excellence and innovation in the real estate sector.

Qualifications

• 3 to 5 years of experience in a similar role.
• Experience in a pharmaceutical environment is a plus.

Responsibilities

• Contribute to business expansion activities.
• Manage soft services division across client sites.
• Develop and manage client relationships.

Skills

Planning

Organizing

Bilingual

Attention to detail

Analytical skills

Team spirit

Interpersonal skills

Education

DEC or equivalent experience

Tools

SAP maintenance module

Excel

Word

PowerPoint

EntraPass

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL

JLL is an American group listed on the NYSE, a global leader in corporate real estate consulting, employing over 90,000 employees across more than 80 countries as of December 31, 2018.

At JLL, you will join an international, dynamic, and exciting company in a stimulating and collaborative work environment.

If you wish to advance your career, JLL is the ideal professional place to do so. With us, you will have the opportunity to innovate with major global companies, leverage this expertise in flagship projects, and work on decisive real estate initiatives. You will also establish lasting professional relationships and be inspired by the best. Reach your ambitions—join us at JLL!

Responsibilities:

General functions:

• Contribute to business expansion activities.
• Assist in achieving the company's objectives regarding gross operating income and net operating profit.
• Represent the company in broader business expansion efforts.
• Apply your skills in a team environment across various business opportunities led by other employees.
• Help optimize the operating budget.

Specific functions:

In particular, you will be responsible for fulfilling the specific functions of your role:

Client relations:

• Proactively develop and manage client relationships to ensure service delivery expectations are met.
• Comply with all client contract requirements and exceed key performance indicators (KPIs).
• Provide exceptional service quality to clients.

Service delivery:

• Manage, with your team and subcontractors, the soft services division across three client sites, including security, fire prevention equipment, cleaning, landscaping, snow removal, waste management, pest control, shredding, and uniform management.
• Ensure compliance with all health, safety, and environmental policies and procedures related to the sites, meeting JLL, client, and legal requirements.
• Supervise all personnel security operations on sites.
• Work with site management teams to oversee health and safety management operations.
• Identify opportunities for health, safety, and environmental improvements.
• Develop team skills through targeted training (theoretical or practical).
• Train less experienced colleagues as needed.
• Know, respect, and apply all health and safety rules to guarantee a safe working environment for oneself, colleagues, clients, and visitors.
• Always adhere to Good Manufacturing Practices (GMP), including data integrity and proper documentation practices.
• Perform any other related tasks.

Financial management / cost control / profitability:

• Assist colleagues in achieving or exceeding financial targets, ensuring the operational and economic efficiency of responsibilities.
• Manage operating expenses within agreed budgets and identify efficiencies where possible.

Note: The above role summary provides a guideline to outline tasks and is not intended to be an exhaustive list of responsibilities and requirements. Additional functions may be reasonably assigned.

Who are we looking for?

• DEC or equivalent experience
• Between three (3) and five (5) years of experience in a similar role
• Experience in the pharmaceutical environment is a plus
• Experience with SAP maintenance module is a plus
• Skills in planning and organizing work
• Bilingual (French, English) required
• Computer literacy (Excel, Word, PowerPoint, EntraPass, etc.)
• Ability to work under pressure and prioritize tasks
• Team spirit, attention to detail, and analytical skills
• Autonomy, reliability, and interpersonal skills

What can you expect from us?

Our talents are at the heart of our performance and development. It is thanks to everyone’s professionalism, commitment, and team spirit that we maintain the trust of our clients and are proud to be a leader in the commercial real estate market.

We believe that corporate culture, work environment, management quality, and development opportunities are essential to help our talents thrive and ensure the sustainable success of our company. At JLL, you will find autonomy and responsibilities crucial for your growth in a demanding environment; accessible managers will support your skills development.

JLL IS AN EQUAL OPPORTUNITY EMPLOYER

JLL is committed to equal employment opportunity and to recruiting, developing, and maintaining a diverse workforce in accordance with all applicable laws. Reasonable accommodations will be made for candidates with disabilities or other protected characteristics upon request during the recruitment process. For assistance, contact [e-mail]. Candidates must complete all application steps, including submitting a CV, to be considered.