Gestionnaire Soft Services, Santé et Sécurité

JLL; Candiac; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading company in commercial real estate is seeking a professional to manage client relationships and service delivery across various sites. The ideal candidate will have experience in operational management, financial oversight, and team collaboration. This role offers opportunities for personal growth and career advancement in a dynamic work environment.

Qualifications

• 3 to 5 years of experience in a similar role.
• Experience in the pharmaceutical environment is a plus.

Responsibilities

• Managing service delivery across multiple client sites.
• Developing and managing client relationships.
• Optimizing operational budgets.

Skills

Planning

Organizational Skills

Bilingualism

Attention to Detail

Analytical Skills

Education

DEC or equivalent experience

Tools

SAP maintenance module

Excel

Word

PowerPoint

EntraPass

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL

JLL is an American group listed on the NYSE, a global leader in corporate real estate consulting, employing over 90,000 employees across more than 80 countries as of December 31, 2018.

At JLL, you will join an international, dynamic, and exciting company in a stimulating and collaborative work environment.

If you want to advance your career, JLL is the ideal place to do so. With us, you will have the opportunity to innovate with leading global companies, leverage this expertise in flagship projects, and work on decisive real estate initiatives. You will also establish lasting professional relationships and be inspired by the best. Achieve your ambitions—join us at JLL!

Responsibilities:

General Functions:

You will be responsible for various functions related to the position, including but not limited to:

• Contributing to business expansion activities.
• Helping achieve the company's objectives in gross operating products and net operating income.
• Representing the company in general business expansion efforts.
• Applying your skills in a team environment across different business opportunities led by other employees.
• Optimizing operational budgets.

Specific Functions:

In particular, you will be responsible for fulfilling functions specific to your role:

Client Relations:

• Proactively developing and managing client relationships to ensure service delivery expectations are met.
• Complying with all client contract requirements and exceeding key performance indicators (KPIs).
• Providing exceptional service quality to clients.

Service Delivery:

• Managing, with your team and subcontractors, the Soft Services division's service delivery across three client sites, including security, fire prevention equipment, cleaning, landscaping, snow removal, waste management, pest control, shredding, and uniform management.
• Ensuring compliance with all health, safety, and environmental policies and procedures related to the sites, meeting JLL, client, and legal requirements.
• Supervising all personnel security operations on the sites.
• Collaborating with site management teams to oversee health and safety management.
• Identifying opportunities for health, safety, and environmental improvements.
• Developing team skills through targeted training (theoretical or practical).
• Training less experienced colleagues as needed.
• Knowing, respecting, and applying all health and safety rules to guarantee a safe working environment for yourself, colleagues, clients, and visitors.
• Adhering to Good Manufacturing Practices (GMP), including data integrity and proper documentation practices.
• Performing any other related tasks.

Financial Management / Cost Control / Profitability:

• Assisting colleagues in achieving or exceeding financial goals and ensuring the efficient operation of assigned responsibilities.
• Managing operating expenses within agreed budgets and identifying efficiencies where possible.

Note: The above job summary provides a guideline to present an overview of tasks and is not intended to be an exhaustive list of responsibilities and requirements. Additional functions may be reasonably assigned.

What we are looking for:

• DEC or equivalent experience
• Three (3) to five (5) years of experience in a similar role
• Experience in the pharmaceutical environment is a plus
• Experience with SAP maintenance module is a plus
• Planning and organizational skills
• Bilingualism (French, English) required
• Proficiency in IT (Excel, Word, PowerPoint, EntraPass, etc.)
• Ability to work under pressure and prioritize
• Team spirit, attention to detail, and analytical skills
• Autonomy, diligence, and interpersonal skills

What you can expect from us:

Our talents are at the heart of our performance and development. It is through professionalism, commitment, and team spirit that we maintain the trust of our clients and are proud to be a leader in the commercial real estate market.

We believe that company culture, work environment, management quality, and development opportunities are essential for our talents to flourish and ensure the sustainable success of our company. At JLL, you will find autonomy and responsibilities vital for your growth in a demanding environment; accessible managers will support your development and skill enhancement.

JLL IS AN EQUAL OPPORTUNITY EMPLOYER

JLL is committed to equal employment opportunity and to recruiting, developing, and maintaining a diverse workforce in accordance with all applicable laws. Reasonable accommodations will be provided for candidates with disabilities or other protected reasons upon request. For accommodations during the recruitment process, contact [e-mail]. Candidates must complete all application steps, including submitting a CV, to be considered.

Apply today!

Location:

On-site – Candiac, QC; Dorval, QC; Montreal, QC

If this job resonates with you, we encourage you to apply, even if you do not meet all the requirements. We are interested in learning about you and what you bring to the table!

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