Gestionnaire de Configuration, Service à la Clientèle / Configuration Manager, Customer Services

Prestwick Aerosystems; Mirabel; Hybrid; CAD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Hybrid working policy

On-site cafeterias

Holiday policy

Employee Assistance Program

Pension plan

Zusammenfassung

Airbus Canada Limited Partnership recherche un Responsable de la Configuration et du Service à la Clientèle pour assurer le contrôle des configurations de la flotte A220 en service. Vous coordonnerez les réunions SBCB et travaillerez avec les gestionnaires de programme en service pour prioriser les actions.

Le candidat idéal possède un diplôme en ingénierie ou gestion de projet et au moins 5 années d’expérience dans l’aérospatiale, avec une forte capacité d’analyse financière et de leadership

Qualifikationen

• Exigence d’un diplôme d’ingénierie ou équivalent et expérience en gestion de programme.
• Expérience dans l’aérospatiale ou un domaine technique et capacité à gérer des projets pluridisciplinaires.
• Bonnes compétences interpersonnelles et capacité à influencer les parties prenantes.

Aufgaben

• Détenir et gérer le SBCB (Service Bulletin Control Board).
• Gérer l’ordre du jour hebdomadaire et préparer les sujets pour présentation.
• Suivre les PCR et assurer la stratégie et les politiques associées en service.

Kenntnisse

Gestion de configuration

Gestion de programme

Service à la clientèle

Leadership transversal

Gestion du changement

Analyse financière

Ausbildung

Baccalauréat en ingénierie ou gestion de projet

Jobbeschreibung

Description de l'emploi

Vous avez une expérience en service à la clientèle, en gestion de programme et/ou, vous avez travaillé sur divers projets complexes. Vous avez travaillé en ingénierie ou dans un domaine technique de l'industrie aérospatiale et souhaitez évoluer et développer de nouvelles compétences dans le domaine du service à la clientèle? Ce poste est pour vous ! Le programme d'avions commerciaux A220 recherche un Gestionnaire de Configuration, Service à la Clientèle pour rejoindre notre équipe Efficacité de la Flotte basée à Mirabel (Québec, Canada), où vous travaillerez en collaboration transversale au sein de l'organisation du programme A220 afin d’améliorer la performance de la flotte en service. Relevant du Chef de la Gouvernance et de la Planification des affaires du Service à la Clientèle, vous contribuerez à la mission fondamentale de l'équipe Efficacité de la flotte : garantir une exploitation sûre et économique de la flotte Airbus A220 en service, tout en améliorant en permanence la satisfaction des clients. L'équipe est structurée de manière à favoriser une collaboration transversale autonome où les membres se soutiennent mutuellement et apprennent collectivement. Dans votre rôle de Gestionnaire de Configuration, Service à la Clientèle, vous maintiendrez le contrôle de la configuration de la flotte A220 en service en orchestrant le comité de contrôle des bulletins de service (Service Bulletin Control Board - SBCB).

Job Description (English)

Job description : Do you have experience in customer services, program/project management working on diverse, complex projects ? Have you worked in engineering or a technical domain within the aerospace industry and would you like to progress and develop new skills? Then this job is for you! The A220 commercial aircraft Programme is looking for a Configuration Manager, Customer Services to join our Fleet Efficiency team based in Mirabel (Québec, Canada), where you will work collaboratively across the A220 Programme organization to improve in-service fleet performance. Reporting to the Head of Governance & Business Planning in Customer Services, you will contribute to the core mission of the Fleet Efficiency team: ensuring the safe and economic operation of the in-service Airbus A220 fleet while continuously improving customer satisfaction. The team is structured to foster autonomous, cross-functional collaboration where members support one another and learn collectively. In your role as Configuration Manager, Customer Services, you will maintain control over the A220 in-service configuration by orchestrating the A220 Service Bulletin Control Board (SBCB). Your working environment: The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home. How we care for you: Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan. Work / Life Balance: A hybrid working policy, on-site cafeterias and a highly competitive holiday policy. Wellbeing/Health: Employee Assistance Program (EAP), Discount Program and on-site Medical Service. Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility. Your challenges: Own and manage the Service Bulletin Control Board (SBCB); Manage the weekly SBCB agenda to ensure all required topics are addressed; Coordinate with In-Service Program Managers to ensure topics are fully prepared and ready for presentation based on their developmental stage; Track all Program Change Requests (PCRs) impacting the in-service fleet and ensure an appropriate in-service strategy and commercial policy are presented and approved at the SBCB in a timely and high-quality manner; Ensure that SBCB decisions are properly documented and distributed; Ensure that commercial policies are formally recorded and approved; Work closely with the Warranty team to align SBCB decisions with applicable warranty policies; Ensure Major In-Service Problems (MISP) and Continued Airworthiness Review Board (CARB) items are prioritized at the SBCB; Identify and communicate technical publication priorities (e.g., SB, AWL, AMP, OIT, IPDP) to relevant stakeholders; Maintain and update the SBCB process referential, driving continuous improvement and liaising with key interfacing processes (CCB, Fleet Improvement, Technical Publications, etc.); Uphold high standards for SBCB decision-making and management processes. Collaborate with the Program Configuration Management team to ensure in-service requirements and decisions are properly identified and documented at the program level (e.g., attending Pre-CCB meetings); Deliver consistent and standardized outputs to Program Change boards. Your boarding pass: You hold a Bachelor’s degree in Engineering (e.g., Aeronautical Engineering), Project Management, or equivalent technical experience; You have a minimum of five (5) years of experience in the aerospace industry or an In-Service Program Management environment; You have a proven track record of managing multidisciplinary projects, supported by strong business and financial acumen paired with a strategic perspective; You are recognized for your proactivity and rigorous time management. Highly autonomous, you take full ownership of your responsibilities and possess a demonstrated ability to navigate in a fast-paced environment with evolving priorities; You possess excellent interpersonal and communication skills, with a proven ability to influence stakeholders at all levels and an uncompromising commitment to professional integrity and customer focus; You ideally bring previous experience with Airbus—specifically on the A220 program—and/or extensive knowledge of Customer Services or Fleet Efficiency. Due to the sector of activity (aerospace), frequent contacts with Airbus entities worldwide, and interactions with suppliers and clients also located across the globe, proficiency in English is required for this position. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Canada Limited Partnership Contract Type: Permanent Experience Level: Professional Job Family: Customer Account and Service Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail]. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. From sending your resume to participating in successful interviews, here you can access all important pieces of information to guide you in your candidate journey. Learn more

Responsibilities

• Détenir et gérer le comité de contrôle des bulletins de service (Service Bulletin Control Board - SBCB)
• Gérer l'ordre du jour hebdomadaire du SBCB afin de s'assurer que tous les sujets requis sont traités
• Coordonner avec les gestionnaires de programme en service pour s'assurer que les sujets sont entièrement préparés et prêts à être présentés en fonction de leur stade de développement
• Suivre toutes les demandes de modification de programme (PCR) ayant un impact sur la flotte en service et veiller à ce qu'une stratégie en service et une politique commerciale appropriées soient présentées et approuvées au SBCB en temps opportun et avec une qualité élevée
• S'assurer que les décisions du SBCB sont correctement documentées et distribuées
• Veiller à ce que les politiques commerciales soient formellement enregistrées et approuvées
• Travailler en étroite collaboration avec l'équipe Garantie pour aligner les décisions du SBCB sur les politiques de garantie applicables
• S'assurer que les problèmes majeurs en service (MISP) et les éléments du comité d'examen de la navigabilité continue (CARB) sont priorisés au SBCB
• Identifier et communiquer les priorités de publication technique (ex. SB, AWL, AMP, OIT, IPDP) aux parties prenantes concernées
• Maintenir et mettre à jour le référentiel de processus du SBCB, en stimulant l'amélioration continue et en assurant la liaison avec les processus d'interface clés (CCB, amélioration de la flotte, publications techniques, etc.)
• Maintenir des normes élevées pour les processus de prise de décision et de gestion du SBCB
• Collaborer avec l'équipe de gestion de la configuration du programme pour s'assurer que les exigences et décisions en service sont correctement identifiées et documentées au niveau du programme (ex. en assistant aux réunions Pré-CCB)
• Fournir des livrables cohérents et standardisés aux comités de modification du programme

Benefits

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
• Work / Life Balance: A hybrid working policy, on-site cafeterias and a highly competitive holiday policy.
• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program and on-site Medical Service.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Requirements

• You hold a Bachelor’s degree in Engineering (e.g., Aeronautical Engineering), Project Management, or equivalent technical experience.
• You have a minimum of five (5) years of experience in the aerospace industry or an In-Service Program Management environment.
• You have a proven track record of managing multidisciplinary projects, supported by strong business and financial acumen paired with a strategic perspective.
• You are recognized for your proactivity and rigorous time management.
• Highly autonomous, you take full ownership of your responsibilities and possess a demonstrated ability to navigate in a fast-paced environment with evolving priorities.
• You possess excellent interpersonal and communication skills, with a proven ability to influence stakeholders at all levels and an uncompromising commitment to professional integrity and customer focus.
• You ideally bring previous experience with Airbus—specifically on the A220 program—and/or extensive knowledge of Customer Services or Fleet Efficiency.
• Due to the sector of activity (aerospace), frequent contacts with Airbus entities worldwide, and interactions with suppliers and clients also located across the globe, proficiency in English is required for this position.
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.