Responsable Programmes Support Client / In-Service Program Manager

Prestwick Aerosystems; Mirabel; On-site; CAD 95,000 - 130,000; Full time

Benefits offered by this job

Salaire attractif

Bonus annuel

Régime d’assurances collectives

Régime de retraite

Participation aux actions

Job summary

Airbus Canada Limited Partnership recherche un Responsable Programme, Service Client, pour rejoindre l'équipe Fleet Efficiency à Mirabel (Québec, Canada). Vous collaborerez avec les équipes d'ingénierie, de programme et nos clients pour améliorer la performance de la flotte A220 en service.

Vous devez posséder un diplôme en ingénierie aérospatiale (ou équivalent) ou une licence de mécanicien aéronautique, avec au moins 5 ans d'expérience et une aptitude avérée à gérer des projets

Qualifications

• Diplôme en ingénierie aéronautique ou équivalent, ou licence de mécanicien aéronautique.
• Minimum de 5 années d'expérience en ingénierie et/ou exploitation aéronautique.
• Expérience significative dans la gestion de projets pluridisciplinaires.
• Expérience avérée dans les échanges avec des compagnies aériennes et gestion de relations clientes.

Responsibilities

• Suivre les solutions lors des Major In-Service Problems (MISP) en respectant délais, coûts et performances.
• Définir et mettre en œuvre des actions pour maintenir la performance de la flotte en service.
• Être le point focal des comptes clients et des interlocuteurs techniques.
• Contribuer aux réunions techniques (FRM/TRM) et à l'interface avec le programme A220 Family Central.

Skills

Customer service

Program management

Aerospace industry

Engineering experience

Education

Aerospace Engineering degree

Aircraft mechanics license

Job description

Job Description: Responsable Programme - Support Client / In-Service Program Manager ***English job description follows***

Description de l'emploi :

Vous avez une expérience en service à la clientèle, gestion de programme et/ou travaillé dans une compagnie aérienne, vous avez travaillé en ingénierie, ou dans un domaine technique dans le secteur de l’aviation et vous souhaitez évoluer et développer de nouvelles compétences? Ce poste est pour vous !

Le programme d'avions commerciaux A220 recherche un Gestionnaire de Programme, Service à la Clientèle, Support programme A220 pour rejoindre notre équipe Efficacité de la Flotte basée à Mirabel (Québec, Canada), où vous travaillerez conjointement avec les équipes d'ingénierie, de programme, nos fournisseurs et nos clients afin d’améliorer la performance de la flotte A220 en service.

Vous ferez partie de l’équipe Efficacité de la Flotte dont la mission de base est d’assurer un fonctionnement sûr et économique de la flotte en service.

Votre rôle en tant de Gestionnaire de Programme, Service à la Clientèle sera de:

• Faire le suivi des solutions aux problèmes majeurs en service (Major In-Service Problem, Significant In-Service Problem) en maitrisant les critères de délai, coût et performances;
• Définir et implémenter les actions pour maintenir la performance de la flotte en service (Fiabilité opérationnelle) à la valeur cible;
• Participer aux actions contribuant à assurer la sécurité de la flotte en service.

Votre environnement de travail: Le siège du programme d'avions commerciaux A220 est situé à Mirabel, dans la région métropolitaine de Montréal, à deux pas de la ville dynamique de Montréal. Réputée pour son environnement paisible et sûr, la région offre une grande qualité de vie aux jeunes professionnels ou aux professionnels expérimentés, ainsi qu'aux familles, en équilibrant parfaitement les opportunités de carrière et les activités de plein air, ce qui en fait un endroit vraiment spécial où il fait bon vivre.

Parce que nous prenons soin de vous :

• Avantages financiers: Salaire attractif, bonus annuel, régime d’assurances collectives, régime de retraite et régime d’achat d’actions.
• Équilibre vie privée / professionnelle: Une politique de travail hybride, une cafétéria sur site, une politique de congés très concurrentielle.
• Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, service de navette gratuite entre Montréal et Mirabel et application de covoiturage.
• Développement individuel: des opportunités d’évolution et des possibilités de formations nombreuses (catalogue de plus de 10.000 e-formations disponibles en libre accès pour développer votre employabilité, certifications, programmes de développement accéléré, mobilité nationale et internationale).

Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Partout où cela est possible, nous favorisons la flexibilité dans nos modes de travail afin de stimuler l'esprit d'innovation.

Job description :

Do you have experience in customer services, program management and/or worked for an airline, have you worked in engineering, or a technical domain in the aerospace industry and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for a Customer Services - Program Manager to join our Fleet Efficiency team based in Mirabel (Québec, Canada), where you will jointly work with our engineering and program teams, our suppliers and our customers with the objective to improve the A220 fleet performance in service.

You will be part of the Fleet Efficiency team whose mission is to ensure safe & economic operation of the fleet in-service.

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your role as Program Manager, Customer Services will be to:

• Follow up on solutions to Major In-Service Problems (MISP) (time, cost, performance)
• Define and implement actions to sustain the in-service fleet OR (Operational Reliability) performance at the target value
• Participate to the actions contributing to ensure safety of the in-service fleet

Your working environment: The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
• Work / Life Balance: A hybrid working policy, on-site cafeterias and a highly competitive holiday policy.
• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, free shuttle service between Montreal and Mirabel and carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

• You contribute to the analysis of the major in-service events and the solutions, identifies and implements mitigations and solutions embodiment plan and leads with the support from ISE and F/ops the definition of the proper communication plan to customers;
• You are in charge of ensuring that Customer Services impacts and required deliverables are well known and understood for each proposed aircraft modification, and also responsible to determine and prepare the implementation strategy (SB policy, embodiment campaigns...) that will be validated at CCB;
• You monitor the fleet issues, mainly through the management of the FAIR Forum (Forum with Airlines For Interactive Resolution) and through a good interface with In-Service Engineering, identifies the candidate MISP and when MISP is launched, becomes the end-to-end Project Leader with the objective of delivering a technically and economically sound solution within a reasonable timeframe;
• You contribute to the recurring analysis of the fleet performance (Operational Reliability, Component reliability, Maintenance costs, Fuel consumption,…), identifies deviations from targets, and launches appropriate improvement or recovery actions, including embodiment of solution in the fleet;
• You are the focal point for A220 Customer fleet managers;
• You are in charge of one or several customer accounts;
• You contribute to technical Review Meetings (FRM/TRM) for allocated Customers;
• You contribute to managing the interface with A220 Family Central Program.

Your boarding pass:

• You possess an Aerospace Engineering degree or equivalent or an Aircraft mechanics license;
• You have a minimum of five (5) years of experience in Engineering and/or aircraft operation;
• You have experience in managing important multi-disciplinary projects;
• You demonstrate significant experience in interacting with Airline customers and managing relationships;
• You are customer focused and behave with integrity at all times with no compromise;
• You have excellent interpersonal and communication skills and treat people with respect;
• You have proven leadership and negotiation abilities to effectively challenge established plans;
• You are synthetic and rigorous mindset, with the ability to anticipate and manage technical and financial risks;
• You have an In-depth knowledge of one or more A220 systems (considered as an asset).

This role may involve some travels for business (worldwide).

Due to the sector of activity (aerospace), frequent contacts with Airbus entities worldwide, and interactions with suppliers and clients also located across the globe, proficiency in English is required for this position.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Canada Limited Partnership

Contract Type: Permanent

Experience Level: Professional

Job Family: Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is, and always has been, committed to equal opportunities for all.

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment.

As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. From sending your resume to participating in successful interviews, here you can access all important pieces of information to guide you in your candidate journey.

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