Gestionnaire de compte - Account Manager

Parts Town Canada; Toronto; On-site; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Quarterly profit-sharing bonus

Team member appreciation events and HR

Volunteer opportunities

Health insurance

Dental insurance

Life insurance

RRSP/DPSP match

Employee assistance programs

Paid time off

Paid holidays

Parental leave

Professional development opportunities

Job summary

Parts Town Canada is seeking a skilled sales professional to lead key account management, driving wallet-share growth and profitability across our Canadian market. You will communicate with customers and prospects, uncover needs, and tailor solutions to maximize value.

Ideal candidates have 2+ years B2B sales, familiarity with food service or HVAC sectors, and strong MS Office/CRM or ERP experience. Travel up to 30% across Canada and USA is required.

Qualifications

• Bilingual in French and English.
• Minimum 2 years commercial sales experience (B2B, parts distributor preferred).
• Knowledge of the commercial food service space or HVAC is preferred.
• Experience with MS Office and a current CRM or ERP system.

Responsibilities

• Manage key accounts with wallet share growth and high-volume, profitable sales.
• Maintain and expand database of prospects, qualified leads, customers; report progress weekly.
• Identify and address at-risk accounts with proactive retention plans.
• Negotiate pricing to maintain profitability and meet revenue objectives.
• Prepare and present Quarterly Business Reviews (QBRs) to customers.

Skills

Bilingual French/English

CRM/ERP experience

MS Office proficiency

Education

Postgraduate degree or diploma in business/marketing or related field

Tools

CRM software

ERP system

Job description

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list.

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times.

• Parts Town Pride - check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Team member appreciation events and recognition programs
• Volunteer opportunities
• All the traditional benefits like health, dental and life insurance, RRSP/DPSP match, employee assistance programs and time away - don't worry, we've got you covered.

The Job at a Glance

The individual is responsible for key account management with focus on wallet share growth at Parts Town Canada. They will generate high-volume, profitable sales while achieving maximum market penetration. The incumbent will communicate directly with customers and prospects, understand their individual needs and recommend solutions that maximize value. They will maintain and expand the database of prospects, qualified leads, customers and report on current progress at weekly sales meetings. They will actively monitor accounts at risk and take proactive and remedial retention measures for success. The incumbent will be organized, passionate about customer relations, and focused on enhancing the customer experience with more details as follows.

What We're Looking For

• Proficient in French and English
• Post graduate degree or diploma in business, marketing or related field is an asset
• Minimum 2 years commercial sales experience (B2B, parts distributor preferred)
• Knowledge of the commercial food service space or HVAC is preferred
• Must have experience with MS Office and a current CRM or ERP system
• Ability to travel up to 30% of time (Primarily Canada but also USA)
• Sells Parts Town Canada solutions to both 'new' and 'existing' customers with a primary focus on existing and net new potential revenue with the key deliverable of achieving revenue objectives as measured monthly/yearly, determined and assigned by the Company
• Makes introductory calls to potential customers to understand their business pain-points and identify solutions
• Prospects, develops and qualifies leads per requirements and produces high-quality sales opportunities
• Prospects new customers
• Builds and maintains relationships with key existing customers consistently prospects for new business. Resolves issues or concerns in a timely and professional manner
• Reviews down-trending accounts and develop actions plans to address challenges, obstacles, and competition when required
• Effectively manages profitability, working through pricing negotiations with customers
• Provides regular sales reports and updates to management on sales activity and progress
• Completes competitive market assessments
• Prepares Quarterly Business Reviews (QBRs) and present to customers in order to identify business opportunities and create customer connections to develop and implement business plans to grow business for customers
• Proactively identify opportunities for digital transaction conversion by promoting Parts Town capabilities
• Collaborate with the sales team to build pipeline and close deals and interacts with senior management on strategy updates

About Your Future Team

Our team is truly a family unit, we like each other...a lot! We work hard and play hard together, every day. Whether it's a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you're nerdy about sports, comic books, cats or baking we can't wait to get to know you!

At Parts Town Canada, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $80,000.00 to $120,065.13 per annum which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental, vision insurance, RSP with match, employee assistance programs, paid time off, paid personal emergency leave, paid holidays, paid parental leave, and professional development opportunities.

Parts Town is an equal opportunity employer committed to creating an inclusive, accessible, and welcoming workplace where everyone can thrive. We celebrate diversity and are committed to fostering a culture of respect, belonging, and equal opportunity. Accommodation is available upon request throughout the recruitment, selection, and employment process. If you require a reasonable accommodation, please let us know and we will work with you to meet your needs.