Gestionnaire de clinique / Practice Manager

Neurodevelopmental and Psychological Services Centre - NPSCSPN; Ottawa; Hybrid; CAD 39,000 - 50,000; Part time

Benefits offered by this job

Hybrid work arrangement

Bilingual work environment

Job summary

The Neurodevelopmental and Psychological Services Centre (NPSCSPN) in Ottawa is seeking a Practice Manager to support both administrative and clinical teams. This role serves as the primary contact for current and prospective patients, enabling clinicians to focus on delivering care.

You will collaborate with Clinic Co-Directors to coordinate services, ensure privacy compliance, and manage intake, calendars, and communications.

Qualifications

• Must be bilingual in English and French.
• Experience in healthcare administration or clinic/office admin preferred.
• Familiarity with PHIPA/PIPEDA and confidentiality policies.
• Strong written and verbal communication in both languages.

Responsibilities

• Coordinate intake appointments and clinicians’ calendars.
• Communicate with patients and professionals via email and phone in a compassionate, professional manner.
• Explain services offered and processes clearly.
• Upload and manage documents using secure platforms.
• Send and track psychological questionnaires online.
• Monitor accounts receivable and follow up on overdue balances (training provided).
• Attend monthly remote team meetings.
• Maintain PHIPA/PIPEDA compliance and confidentiality policies.

Skills

Bilingual (English/French)

Admin coordination

Privacy regulations

Customer service

Microsoft 365

Tools

JaneApp

Microsoft 365

Job description

The Neurodevelopmental and Psychological Services Centre de services psychologiques et neurodéveloppementaux (NPSCSPN) is a bilingual clinic based in Ottawa that provides psychological and neuropsychological services to children, adolescents, adults, and their families.

Our work is grounded in person-centred, culturally responsive care, and we are committed to building a respectful, inclusive, and collaborative work environment.

About the Role

The Practice Manager plays a crucial role in the clinic's day-to-day operations, supporting both the administrative and clinical teams. This person serves as the primary point of contact for current and prospective patients, enabling clinicians to focus on delivering exceptional care.

You will work closely with the Clinic Co-Directors and clinicians to coordinate services and ensure administrative processes comply with privacy regulations.

• Location: Hybrid.
• Schedule: On average 20 to 30 hours/week. Possibility to increase to full-time.
• Start Date: As soon as possible
• Rate: $28 to 36 /hour. Compensation will reflect prior experience in healthcare administration and knowledge of privacy regulations.
• Bilingualism is mandatory for this position.

Key Responsibilities

• Coordinate intake appointments and manage clinicians’ calendars
• Communicate with patients and professionals via email and phone in a compassionate, professional, and clear manner
• Explain the services offered at the clinic (e.g., assessment, therapy) and the process clearly
• Upload and manage documents (e.g., consent forms, intake questionnaires, completed assessments) using secure platforms
• Send and track psychological questionnaires using online platforms
• Monitor accounts receivable and follow up on overdue balances (training provided)
• Attend monthly remote team meetings
• Maintain compliance with PHIPA, PIPEDA, and confidentiality policies
• Bilingualism (English/French); strong written and verbal communication required in both languages
• Organized, detail-oriented, and self-directed; ability to manage sensitive information with discretion
• Strong communication and interpersonal skills, including empathetic and professional email/phone etiquette
• Familiarity with mental health, psychology, or healthcare environments is a strong asset
• Experience in clinic or office administration preferred
• Comfortable working with different software, such as Microsoft 365 and JaneApp
• Understanding of PHIPA/PIPEDA and confidentiality best practices is preferred

Technology & Tools You Will Use

• Microsoft 365 (Outlook, Excel, Teams, SharePoint)
• Online platforms

We thank all applicants for their interest. We will contact only candidates selected for an interview.