Gestionnaire de Cas, Bilingue - Opportunités Future / Bilingual Caseworker - Future Opportunities

Cencora; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job description

Cencora Victoria, British Columbia, Canada

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Our team members are at the heart of everything we do. At Cencora, we are committed to creating healthier futures, and every person here is essential to delivering on that purpose. If you want to make a difference in healthcare, join our innovative company and help improve lives worldwide. Apply today!

Job Details

RECRUITMENT FOR THE FUTURE. This job posting is for a future opportunity. If no current positions interest you, submit your resume so we can consider you for upcoming bilingual roles. Only qualified candidates will be contacted.

Main Responsibilities

• Manage assigned projects and cases.
• Follow company processes.
• Provide telephone support, including:
• Supporting patients, healthcare professionals, and funding bodies.
• Addressing funding and access issues, compliance programs.
• Adhere to case management protocols: clinical monitoring, data collection, patient follow-up, compliance, adverse event reporting, and liaising with healthcare providers.
• Conduct market research related to pharmaceuticals and biotech with healthcare professionals and patients.
• Document activities in the specific database.
• Participate in ongoing training and courses for products or programs.
• Provide feedback on protocols, databases, and processes.
• Communicate clearly with managers and colleagues regarding case management during absences.
• Assist in training new caseworkers, including shadowing and call monitoring.
• Report adverse events to relevant departments.
• Perform other duties as assigned.

Experience and Education Requirements

• Bilingual in French and English; daily contact with English-speaking clients or colleagues.
• Associate degree or equivalent in business, accounting, sales, marketing, IT, or related fields.
• At least 1 year of customer service experience.
• Ability to multitask and pay attention to detail.
• Strong problem-solving skills; experience in medical/pharmaceutical fields is a plus.
• Proficiency in Word, Excel, Outlook.

Skills, Knowledge, and Abilities

• Deep industry knowledge of pharmaceutical distribution.
• Knowledge of warehouse management systems.
• Strong business, analytical, and financial skills.
• Effective communication and interpersonal skills.
• Organizational skills with attention to detail.
• Ability to meet deadlines and resolve problems efficiently.
• Excellent presentation skills and proficiency in Microsoft Office.

Why Choose Innomar Strategies?

• Remote-first culture with flexible work-from-home options.
• Competitive total rewards: salary, bonuses, RRSP matching, employee share purchase, flexible benefits including health and wellness accounts.
• Parental leave top-up, Employee Assistance Program, virtual healthcare, tuition reimbursement, career growth, leadership training, mentorship, and more.
• We value diversity, equity, and inclusion to foster a culture of belonging.

Effective October 18, 2021, all Canadian employees must be fully vaccinated against COVID-19 or apply for an exemption on medical or religious grounds.