Gestionnaire de cas bilingue/Bilingual Caseworker

Jobgether; Canada; Remote; CAD 46,000 - 72,000; Full time

Benefits offered by this job

Remote work eligibility (Canada)

Healthcare coverage

Wellness resources

Family support programs

Professional development

Job summary

Jobgether in Canada seeks a bilingual Caseworker to support reimbursement processes and access to healthcare treatments. This remote, full-time role coordinates documentation, case updates, and communications among patients, providers, and internal teams.

The ideal candidate will have a relevant degree and at least one year of customer service or case management experience, plus fluency in English and Canadian French. Healthcare industry experience is a plus, with strong MS Office skills.

Qualifications

• A diploma or degree in business administration, accounting, computer science, or a related field, or an equivalent combination of education and experience.
• At least one year of experience in customer service, case management, administrative support, or a related role.
• Professional proficiency in both Canadian French and English.
• Experience in the healthcare or pharmaceutical industry is an asset.
• Working knowledge of Word, Excel, Outlook, PowerPoint, and other office applications.

Responsibilities

• Support reimbursement processes by ensuring coverage-related requests are handled accurately and within timelines.
• Coordinate benefits documentation, case updates, follow-ups, and reimbursement communications to keep cases progressing.
• Identify and resolve routine reimbursement issues, missing documentation, and workflow exceptions.
• Maintain accurate case files, reimbursement records, and system updates for reporting and compliance.
• Monitor recurring reimbursement issues and escalation indicators to support proactive problem solving.
• Collaborate with internal teams, providers, patients, and stakeholders to clarify requirements and resolve cases.
• Contribute to process improvements and workflow updates to enhance efficiency and consistency.

Skills

Bilingual (Fr/En)

Organizational skills

Communication skills

Analytical/problem-solving

Education

Diploma/degree in business administration, accounting, computer science or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Gestionnaire de cas bilingue / Bilingual Caseworker based in Canada.In this full-time, remote role, you will help streamline reimbursement processes and support access to essential healthcare treatments across Canada. You will coordinate patient support documentation, manage case updates, and facilitate communication between stakeholders to ensure timely and accurate case resolution. Working at the intersection of healthcare, pharmaceutical services, and customer support, you will help reduce administrative delays and improve operational efficiency. You will investigate routine reimbursement issues, maintain reliable case records, and identify opportunities to improve workflows. This position offers an opportunity to apply your organizational, analytical, and communication skills in a purpose-driven healthcare environment. Your contribution will help strengthen patient support services while supporting the delivery of accessible and reliable healthcare solutions.

Accountabilities

• Support reimbursement processes by ensuring coverage-related requests are handled accurately, consistently, and within established timelines.
• Coordinate benefits documentation, case updates, follow-ups, and reimbursement-related communications to keep cases progressing efficiently.
• Identify and resolve routine reimbursement issues, missing documentation, and workflow exceptions to minimize delays.
• Maintain accurate case files, reimbursement records, and system updates to support reporting, operational visibility, and compliance with established procedures.
• Monitor recurring reimbursement issues, emerging trends, and potential escalation indicators to support proactive problem-solving and continuity of service.
• Collaborate with internal teams, healthcare providers, patients, and other relevant stakeholders to clarify reimbursement requirements and facilitate case resolution.
• Contribute to process improvements, workflow updates, and operational initiatives that enhance the efficiency, consistency, and scalability of patient support services.

Requirements

• A diploma or degree in business administration, accounting, computer science, or a related field, or an equivalent combination of education and experience.
• At least one year of experience in customer service, case management, administrative support, or a related role.
• Professional proficiency in both Canadian French and English, with the ability to communicate clearly and effectively in writing and verbally.
• Experience in the healthcare or pharmaceutical industry is an asset.
• Working knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and other relevant office applications.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities while meeting deadlines.
• Excellent analytical and problem-solving abilities, with a practical approach to resolving issues accurately and efficiently.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with diverse stakeholders.
• The ability to manage documentation, follow established procedures, and maintain accurate records in a fast-paced operational environment.
• Financial awareness and numerical skills are an asset, particularly when supporting reimbursement processes and reviewing coverage-related information.

Benefits

• Competitive salary: Annual salary range of CAD $45,900 to $71,940.
• Remote work: Work remotely from eligible locations in Quebec, British Columbia, Alberta, or Manitoba.
• Comprehensive healthcare coverage: Access to medical, dental, and vision benefits.
• Wellness support: Resources addressing physical, emotional, financial, and social well-being.
• Family support programs: Potential access to backup dependent care, adoption assistance, fertility and family-building benefits, and other family-oriented resources.
• Paid leave: Paid parental leave and paid caregiver leave.
• Professional development: Training programs, career development resources, and mentorship opportunities.
• Inclusive workplace: Opportunities to participate in employee resource groups, volunteer activities, and initiatives that foster connection and belonging.
• Full-time employment: An opportunity to contribute to meaningful healthcare and patient support services in a collaborative environment.