Gestionnaire de cas bilingue/Bilingual Caseworker

Cencora, Inc.; Quebec; Remote; CAD 46,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Comprehensive wellness benefits

Training and professional development

Mentorship programs

Job summary

Cencora is seeking a Bilingual Caseworker to support reimbursement processes for patient and provider services in Canada, including Innomar Strategies workflows. The role emphasizes accurate documentation, timely case progression, and collaboration with stakeholders to resolve issues and improve service continuity.

Ideal candidates will be bilingual (French/English), possess at least one year of customer service experience, and be comfortable working remotely across Canada.

Qualifications

• Education generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
• A minimum of one (1) year experience in customer service is required.
• Bilingual (French/English) is an asset.
• Ability to multitask and pay attention to detail.
• Experience in the medical/pharmaceutical field is an asset.
• Working knowledge of Word, Excel and Outlook.

Responsibilities

• Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests.
• Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement communications to advance case progression.
• Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
• Maintains accurate case records, reimbursement documentation, and system updates for visibility and reporting.
• Monitors reimbursement trends and escalation indicators to support proactive issue resolution.
• Collaborates with internal and external stakeholders to align communications and reimbursement requirements.
• Contributes to process improvements, workflow updates, and readiness efforts for future reimbursement services.

Skills

Bilingual (French/English)

Multitasking

Attention to detail

Strong communication

Strong organizational skills

Leadership

Negotiation

Education

Associates degree or equivalent

1 year customer service experience

Experience in medical/pharmaceutical field (asset)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

## Gestionnaire de cas bilingue/Bilingual CaseworkerApply: Remote, Quebec: Remote, BC: Remote, AB: Remote, MB: Full time: Posted Yesterday: R2618284Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details**This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.**Responsibilities:** * Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.* Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.* Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.* Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.* Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.* Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.* Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.Une formation générale dans des domaines comme l’administration des affaires, la comptabilité, les ventes, le marketing, l’informatique ou des domaines similaires, généralement acquise au terme d’un programme de quatre ans avec obtention d’un baccalauréat ou d’une combinaison équivalente d’expérience et de formation. Normalement, une expérience connexe de 1 à 3 ans dans un rôle similaire ou dans un rôle d’administration des RH ou de service à la clientèle est requise. **Education:*** Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.* A minimum of one (1) year experience in customer service* Bilingual (French/ English) an asset* Ability to multitask* Attention to detail* Strong Problem solving skills* Experience in the medical and pharmaceutical field is an asset.* Working knowledge of Word, Excel and Outlook **Compétences et Connaissances:** * Capacité de communiquer efficacement à la fois oralement et par écrit* Bilingue en anglais et en français canadien* Sens aigu de l’organisation; souci du détail* Capacité à établir et à gérer des budgets et des dépenses* Excellentes aptitudes en relations interpersonnelles* Excellentes compétences en matière de leadership* Excellentes compétences en matière de présentation* Excellentes capacités de négociations* Connaissance approfondie des politiques et procédures d’ABC* Excellentes compétences informatiques afin de pouvoir utiliser efficacement les systèmes et programmes de l’entreprise; connaissance de Microsoft Word, Excel et PowerPoint. **Skills and Knowledge:*** Advanced knowledge of pharmaceutical distribution industry* Working knowledge of automated warehouse operating system* Strong business and financial acumen* Strong analytical and mathematical skills* Ability to communicate effectively both orally and in writing* Effective interpersonal and leadership skills* Effective organizational skills; attention to detail* Ability to consistently meet deadlines* Excellent problem-solving skills; ability to resolve issues effectively and efficiently* Excellent presentation skills* Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs# ******What Cencora offers******We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full time.# ********Equal Employment Opportunity********# Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned# **Accessibility Policy***AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.*# ********Salary Range\\*********$45,900 CAD - 71,940 CAD# **Affiliated Companies:**Affiliated Companies: Innomar Strategies