Genesys Cloud Test Lead - Security-Cleared QA & Migration

Ateko, backed by Bell Canada; Canada; On-site; CAD 90,000 - 120,000; Full time

Job summary

A Test Lead position in Canada requires planning, coordinating, and executing the overall testing approach to ensure the solution meets business and technical requirements and is production-ready.

The role involves developing test scenarios, cases and scripts, coordinating multiple testing types, and managing defects through validation and closure, with strong Genesys Cloud CX and contact-centre migration knowledge.

Qualifications

• Plans and coordinates comprehensive testing activities.
• Develops detailed test scenarios, cases and scripts.
• Coordinates functional, integration, regression, end-to-end and UAT testing.
• Manages defects through validation, retesting and closure.

Responsibilities

• Plan, develop, coordinate and execute overall testing approach.
• Validate call flows, routing, queues and integrations in the solution.
• Collaborate with implementation managers, business analysts and stakeholders.
• Ensure testing coverage aligns with business and technical requirements.

Skills

Test planning

Test scenarios

Test cases

Test scripts

Defect management

Genesys Cloud CX

Contact-centre migration

Tools

Genesys Cloud CX

Job description

A Test Lead position in Canada requires planning, coordinating, and executing the overall testing approach to ensure the solution meets business and technical requirements and is production-ready.

The role involves developing test scenarios, cases and scripts, coordinating multiple testing types, and managing defects through validation and closure, with strong Genesys Cloud CX and contact-centre migration knowledge.