Genesis Experience Manager

Genesis Kitchener-Waterloo; Kitchener; On-site; CAD 50,000 - 90,000; Full time

Job summary

An exciting opportunity awaits you at a rapidly growing luxury automotive brand. As an Experience Manager, you will be at the forefront of delivering exceptional customer experiences in a premium environment. This role is perfect for those passionate about luxury vehicles and dedicated to customer satisfaction. With a competitive compensation package, ongoing training, and a supportive team, you will thrive in this dynamic setting. Join a company that values your growth and offers a pathway to advance in the luxury automotive industry.

Benefits

Comprehensive benefits package

Ongoing training

Family-owned dealership environment

Customer satisfaction bonuses

Qualifications

• Proven experience in sales and customer service, preferably in automotive.
• Strong verbal and written communication skills are essential.

Responsibilities

• Deliver personalized customer experiences from first contact to vehicle delivery.
• Guide customers through the entire sales process including paperwork.

Skills

Sales Experience

Customer Service

Communication Skills

Organizational Skills

Team Player

Education

High School Diploma

OMVIC License

Job description

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Vice President at Genesis Kitchener-Waterloo

Genesis Experience Manager – Luxury Automotive Sales

Are you passionate about luxury vehicles and delivering outstanding customer experiences?

Join one of the most exciting and fastest-growing luxury automotive brands in the industry – Genesis. We’re seeking a motivated and dynamic Genesis Experience Manager to join our small, high-performing team at our brand-new luxury dealership.

This is your opportunity to grow your career in a premium, customer-focused environment where your dedication is rewarded with excellent compensation, benefits, and career development.

Genesis Experience Manager – Luxury Automotive Sales

Kitchener, Ontario

Full-Time | Base Salary + Commission + Bonuses

Are you passionate about luxury vehicles and delivering outstanding customer experiences?

Join one of the most exciting and fastest-growing luxury automotive brands in the industry – Genesis. We’re seeking a motivated and dynamic Genesis Experience Manager to join our small, high-performing team at our brand-new luxury dealership.

This is your opportunity to grow your career in a premium, customer-focused environment where your dedication is rewarded with excellent compensation, benefits, and career development.

What You’ll Do:

• Deliver an exceptional, personalized customer experience from first contact to vehicle delivery
• Handle online, phone, and in-person sales inquiries with professionalism and energy
• Conduct in-store and off-site vehicle demonstrations and client deliveries
• Guide customers through the entire sales process including F&I, paperwork, and follow-up
• Build and maintain long-term client relationships
• Stay up-to-date with Genesis vehicles and competitive market offerings
• Work independently as part of a tight-knit, passionate team

What We’re Looking For:

• Proven experience in sales and customer service (automotive experience is an asset)
• Excellent people skills – friendly, approachable, and confident
• Strong selling ability – able to sell the value of the vehicle, not just the price
• Organized, detail-oriented, and comfortable managing multiple tasks
• Strong verbal and written communication skills
• Proficiency with numbers and financial discussions
• Team player with a strong work ethic and desire to grow
• Professional-level English required (second language is an asset)

Requirements:

• Valid Ontario G Driver’s License with a clean driving record
• OMVIC license
• Ability to work weekdays, evenings, and Saturdays as scheduled
• Flexibility to adjust hours based on customer appointments or dealership needs

What We Offer:

• A full-time role with base salary + commission + customer satisfaction bonuses
• The opportunity to work at one of the top rated Genesis dealerships in the country
• Comprehensive benefits package
• Ongoing training (online and in-person)
• A supportive, family-owned and operated dealership environment
• Opportunity to grow with a brand that’s redefining the luxury automotive space

Ready to drive your career forward with Genesis?

Apply today and become part of something special.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Automotive

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